At a Glance
- Tasks: Coordinate and manage complex after-sales issues in the UK market.
- Company: Join SANY Group, a leading global engineering machinery company.
- Benefits: Competitive salary, work visa support, and international career development opportunities.
- Other info: Opportunity to influence service processes and enhance customer satisfaction.
- Why this job: Be part of a growing service system in an exciting overseas market.
- Qualifications: Fluent in Chinese and English with strong customer communication skills.
The predicted salary is between 50000 - 65000 £ per year.
关于公司 三一集团始创于1989年，是全球领先的工程机械企业之一，业务覆盖全球140多个国家和地区。三一英国与爱尔兰作为三一全球网络的重要组成部分，正在快速拓展英国市场，为当地客户提供挖掘机、轮式装载机、伸缩臂叉装车、压路机等设备及售后支持。加入三一英国，您将参与的不只是一个单一售后岗位，而是一个正在快速成长的海外市场服务体系建设机会。
关于岗位 三一英国现招聘 服务管理经理（Service Management Manager），工作地点位于英国苏格兰 Coatbridge。我们希望找到的是一位既懂三一挖掘机产品，又具备优秀客户沟通、问题管理和跨部门协调能力的服务管理型人才。您需要能够站在客户体验、服务效率和公司资源整合的角度，推动复杂售后问题得到高质量解决。
主要职责- 负责英国市场重大及复杂售后问题的协调、跟进与闭环管理；
- 作为客户、英国本地服务团队及中国总部之间的关键沟通窗口；
- 协调研发、质量、配件、供应链、销售及服务团队资源，推动问题解决；
- 管理售后服务响应效率，提升客户满意度和品牌信任度；
- 支持英国本地服务团队的服务能力建设，目前团队规模约20人；
- 对典型故障、客户投诉、技术问题进行分析总结，推动服务流程优化；
- 根据业务需要，参与总部培训及海外服务体系建设。
- 中文母语，英语能够作为工作语言，具备良好的客户沟通及商务表达能力；
- 熟悉三一挖掘机产品及服务体系；
- 具备工程机械售后服务、产品支持、技术支持、质量、测试或研发相关经验；
- 能够独立判断问题优先级，并推动多方资源协同解决；
- 具备较强的客户意识、责任心和结果导向。
- 持有服务技能认证，初级及以上优先；
- 有工程机械产品的服务、研发、测试、质量或产品支持经验；
- 有海外服务、海外项目或跨文化沟通经验；
- 有服务团队管理或复杂售后问题处理经验。
- 英语无法满足日常工作沟通；
- 仅具备基础保养、点检、更换配件等初级服务经验；
- 缺乏客户沟通、问题推动和跨部门协调能力；
- 只希望从事单一现场维修工作，而不愿承担服务管理职责。
- 行业内具有竞争力的薪酬待遇，具体面议；
- 公司提供英国工作签证支持；
- 提供总部系统培训机会；
- 参与三一英国服务体系建设及海外市场发展；
- 面向国际化业务平台，具备长期职业发展空间。
如果您熟悉三一挖掘机产品，希望从技术服务走向海外服务管理岗位，欢迎与我联系交流。
服务经理 employer: SANY UK & Ireland
三一集团作为全球领先的工程机械企业，提供的不仅是竞争力的薪酬和全面的培训机会，更是一个参与快速成长的海外市场服务体系建设的独特平台。在苏格兰Coatbridge工作，您将与多元化的团队合作，推动客户满意度和品牌信任度的提升，同时享有广阔的职业发展空间。
StudySmarter Expert Advice🤫
We think this is how you could land 服务经理
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their services and how they operate in the UK market. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 服务经理
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Management Manager role. Highlight your experience with SANY excavators and any relevant customer communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and ability to coordinate across departments.
Showcase Relevant Experience:When filling out your application, be sure to showcase any experience you have in after-sales service or technical support. We’re looking for someone who understands the complexities of our products and can manage customer expectations effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SANY UK & Ireland
✨Know Your Stuff
Make sure you have a solid understanding of SANY excavators and their service systems. Brush up on the technical aspects and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you genuinely understand the products you'll be working with.
✨Show Off Your Communication Skills
As a Service Management Manager, you'll need to communicate effectively with clients and teams across different departments. Prepare examples of how you've successfully managed complex issues in the past, highlighting your ability to coordinate between various stakeholders. This will demonstrate your capability to be that key communication window.
✨Prioritise Problem-Solving
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. Think of specific instances where you had to assess priorities and mobilise resources to resolve issues. This will showcase your ability to handle the complexities of after-sales service management.
✨Emphasise Customer Focus
Highlight your customer awareness and commitment to enhancing client satisfaction. Prepare to talk about how you've improved service efficiency or resolved customer complaints in previous roles. This will align perfectly with the company's goal of boosting customer trust and satisfaction.
