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- Tasks: Review service costs, manage payments, and drive continuous improvement in service processes.
- Company: Join a leading company in the equipment and machinery industry.
- Benefits: Flexible working hours, mentorship, and career-advancing experience.
- Other info: Develop your skills in a dynamic environment with strong growth potential.
- Why this job: Kickstart your career with hands-on experience and support from industry professionals.
- Qualifications: Bachelor’s degree preferred; fresh graduates and those with relevant experience welcome.
The predicted salary is between 25000 - 32000 £ per year.
Job Responsibilities
- Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
- Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
- Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
- Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
- Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.
Job Requirements
- Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
- Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
- Professional Mandarin and English skills are essential to this role.
- Understanding of after-sales service processes with solid relevant technical knowledge.
- Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
- Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
- Good command of English.
- Strong sense of responsibility and excellent communication and coordination skills.
What we offer
- Part/Full time schedule – Flexible to work in part-time (minimum 20 hours/week) or full-time (up to 40 hours/week).
- Career-advancing experience – Gain practical skills in service management.
- Mentorship & learning – Collaborate with service professionals, and product teams who will support your growth.
Service Management Trainee employer: SANY Group
Contact Detail:
SANY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Trainee
✨Tip Number 1
Network like a pro! Reach out to professionals in the service management field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its service processes. We recommend practising common interview questions and tailoring your answers to highlight your problem-solving skills and technical knowledge.
✨Tip Number 3
Showcase your skills! Create a portfolio or presentation that highlights your relevant projects, especially those involving service management or technical support. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Management Trainee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Management Trainee role. Highlight any relevant projects or coursework, especially in Hydraulics Engineering or Mechanical Engineering, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how your background makes you the perfect candidate. Don’t forget to mention your problem-solving skills and any experience with customer service.
Show Off Your Technical Skills: Since we’re looking for someone with a solid understanding of after-sales service processes, be sure to mention your technical knowledge and proficiency in Microsoft Office. If you’ve done any data analysis or report writing, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at SANY Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service management and the specific industry. Understand the after-sales service processes and be ready to discuss how your background in Hydraulics Engineering or similar fields can contribute to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles or during your studies. Highlight your strong problem-solving ability by discussing specific situations where you improved processes or resolved issues effectively.
✨Communicate Clearly
Since excellent communication skills are crucial, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle customer feedback and ensure timely follow-up, as this is key to optimising service community platforms.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to service management. Think about how you would manage service resources or evaluate dealer performance, and be ready to share your thought process and decision-making strategies.