Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with parts sales, problem-solving, and inventory management.
- Company: Join a leading company in the heavy machinery industry focused on customer satisfaction.
- Benefits: Enjoy competitive pay, potential for remote work, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Previous retail or parts experience is essential; warehouse experience is a bonus.
- Other info: Multilingual skills are a plus, but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers.
Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also one of the biggest private enterprises in China, and diversified business across construction &mining equipment manufacturing, renewable energy, bank and insurance, real estate development, IIoT etc. The Group spends 5-7% of annual revenue on Research& Development, and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India.
Join the fastest growing business in the UK working directly for the SANY direct sales business.
Key Responsibilities:
- Assist our customers and SANY BU teams in selling, problem solving, receiving and delivery of required parts and supplies.
- Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.
- Assist parts manager to establish competitive pricing.
- Maintain warehouse inventory ensuring stock availability is accurate.
- Ensure inventory is unloaded, stocked appropriately, and readily available when needed by communicating with the dealer network and various internal departments.
- Arrange and complete packing and shipping services for our dealer and direct customers.
- Provide excellent customer service for all customers and dealers as required.
Qualifications:
- Able to deliver excellent customer service.
- NVQ L2 Parts Technician/ Vehicle Parts or relevant qualification holder.
- Self-motivated with a dedicated approach.
- Understanding of general mechanical/technical terms.
- Strong work ethic.
- Skilled in math and computer skills (Outlook, Excel, WMS, CRM).
- Detail oriented, neat & organized (process flow, documentation, warranties, returns).
- Note: Multilingual skills are a plus, but not required.
Remuneration and Benefits:
- Competitive salary
- Generous holidays + bank holidays
- Group pension scheme
- Group life insurance(death in service)
Equal Opportunity Statement: SANY is committed to diversity and inclusivity in the workplace.
Parts Supervisor employer: SANY Group
Contact Detail:
SANY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Familiarise yourself with the specific parts and supplies relevant to the SANY BU teams. Understanding the products inside out will not only help you assist customers better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you handle difficult situations or complaints. Being able to showcase your problem-solving abilities in real-time can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience in parts supervision or warehouse management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Get comfortable with inventory management software and tools. Since maintaining accurate stock levels is crucial for this position, demonstrating your proficiency with these systems can give you an edge during the hiring process.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail or parts experience. Emphasise any warehouse experience and your ability to deliver excellent customer service, as these are key expectations for the Parts Supervisor role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of mechanical and technical terms. Share specific examples of how you've provided superior customer service in previous roles, and mention your self-motivated approach.
Highlight Relevant Skills: Clearly outline your skills in math and computer usage, particularly with Outlook and Excel. Mention any experience you have with inventory management and problem-solving, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your documents are neat and organised, reflecting the detail-oriented nature required for the role.
How to prepare for a job interview at SANY Group
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer satisfaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with general mechanical and technical terms relevant to the parts industry. During the interview, confidently discuss your understanding of these terms and how they relate to the job responsibilities.
✨Emphasise Your Organisational Skills
The position requires attention to detail and organisation. Be ready to discuss how you manage inventory and ensure accuracy in stock availability. Share any systems or processes you’ve implemented in previous roles to maintain order and efficiency.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues related to parts or customer service. Outline your thought process and the steps you took to resolve the problems effectively.
