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For Companies At a Glance
- Tasks: Assist customers with parts sales, problem-solving, and inventory management.
- Company: Join a dynamic team at SANY, a leader in the construction equipment industry.
- Benefits: Enjoy competitive pay, potential for remote work, and a supportive team environment.
- Why this job: Be part of a customer-focused culture that values your input and offers growth opportunities.
- Qualifications: Previous retail or parts experience is preferred; strong customer service skills are essential.
- Other info: Multilingual skills are a bonus, but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Key responsibilities and duties for this position:
– Assist our customers and SANY BU teams in selling, problem solving, receiving and delivery of required parts and supplies.
– Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.
– Assist national aftermarket sales manager to establish competitive pricing.
– Maintain warehouse inventory ensuring stock availability is accurate.
– Ensure inventory is unloaded, stocked appropriately, and readily available when needed by communicating with the dealer network and various internal departments.
– Arrange and complete packing and shipping services for our dealer and direct customers.
– Provide excellent customer service for all customers and dealers as required.
What we expect from you:
– Previous retail or parts experience & knowledge
– Warehouse experience is advantageous
– Able to deliver excellent customer service
– Self-motivated with a dedicated approach
– Understanding of general mechanical/technical terms
– Strong work ethic
– Skilled in math and computer skills (Outlook, Excel, internet searches, website browsing)
– Detail oriented, neat & organized(process flow, documentation, warranties, returns)Note: Multilingual skills are a plus, but not required.
Parts Supervisor employer: SANY Group
Contact Detail:
SANY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Familiarise yourself with the parts and supplies relevant to the industry. Understanding the products we deal with at StudySmarter will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on providing excellent service, think of examples from your past experiences where you went above and beyond for a customer, as these will be great to share in discussions.
✨Tip Number 3
Network with professionals in the industry. Attend relevant events or join online forums to connect with others who work in parts supervision or related fields. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Demonstrate your organisational skills. Prepare to discuss how you manage inventory and ensure accuracy in stock levels, as this is crucial for the Parts Supervisor role. Having specific examples ready will show your capability in this area.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or parts management. Emphasise any warehouse experience and customer service roles you've held, as these are key for the Parts Supervisor position.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention specific examples of how you've successfully assisted customers in the past and how you can bring that experience to the role.
Highlight Technical Skills: Since the job requires understanding mechanical and technical terms, include any relevant skills or experiences that demonstrate your familiarity with these concepts. This could be previous roles or specific training you've undertaken.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A neat and organised application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SANY Group
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer satisfaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with general mechanical and technical terms relevant to the parts industry. During the interview, confidently discuss your understanding of these terms and how they relate to the job responsibilities.
✨Emphasise Your Organisational Skills
The position requires attention to detail and organisation. Be ready to discuss how you manage inventory and ensure accuracy in stock availability. Share any systems or methods you use to stay organised in a fast-paced environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues related to parts or inventory. Explain your thought process and the steps you took to resolve the problems effectively.
