Parts Manager

Direct message the job poster from SANY Group

HR Supervisor at Sany UK& Ireland|| CIPD Level 5 Student

Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers.

Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also one of the biggest private enterprises in China, and diversified business across construction &mining equipment manufacturing, renewable energy, bank and insurance, real estate development, IIoT etc. The Group spends 5-7% of annual revenue on Research& Development, and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India.

Due to fast growing business in UK, currently we look for an experienced Aftermarket Parts Manager to join our young and friendly team, following are details,

Key Responsibilities

• Develop and implement comprehensive sales and marketing strategies to achieve company objectives.
• Develop relationship with dealers to maintain strong cooperation.
• Handle customer complaints immediately and in accordance with the dealership\’s guidelines.
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assist lease with the accounts team and support in the collection of past‑due accounts.
• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel and monitor the performance of all parts department staff.
• Maintain a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do‑it‑self public.
• Responsible for parts pricing and monitor local competition to ensure pricing stays competitive.
• Establish individual parts inventory levels and balance them for maximum turnover.
• Ensure that parts inventory turns established times per year.
• Monitor and adjust inventory to minimise ageing stock.
• Supervise SOP and inventory for new models.
• Set and enforce a policy on the special ordering of parts, ensuring customer expectations are met.
• Analyze sales to both dealers and customers on a monthly basis.
• Ensure that the same high‑quality level of service is provided to external & internal customers.
• Work with the service manager to ensure a timely turnaround of parts needed for internal jobs and warranty.
• Attend managers meetings and hold daily department meetings.
• Coordinate a prompt, efficient and timely flow of paperwork.
• Monitor daily reports / KPI’s to ensure sales and dispatch productivity.
• Take advantage of all manufacturers\’ inventory co‑op advertising.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Other duties as assigned.

Skills And Experience

• Solid experience in fast‑paced environment, familiar with heavy machinery manufacturing industry. Previously worked in parts, and warehouse environment.
• Excellent customer service and communication skills, including by telephone, email and in face‑to‑face situations.
• Strong leadership and team management skills.
• Flexibility dealing with changes in demand, tasks, and processes.
• Strong attention to detail.
• Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
• Good time management and prioritisation skills.

Remuneration and Benefits

• Generous holidays + bank holidays.
• Group life insurance (death in service).

Seniority level

• Mid‑Senior level.

Employment type

• Full‑time.

Job function

• Customer Service.
• Machinery Manufacturing.