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- Tasks: Review service costs, manage payments, and drive continuous improvement in service quality.
- Company: Dynamic company focused on service management and innovation.
- Benefits: Flexible working hours, mentorship, and career-advancing experience.
- Why this job: Kickstart your career in service management with hands-on experience and professional growth.
- Qualifications: Bachelor’s degree preferred; fresh graduates and those with relevant experience welcome.
- Other info: Collaborate with industry professionals and enhance your skills in a supportive environment.
The predicted salary is between 800 - 1400 £ per month.
Job Responsibilities
- Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
- Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
- Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
- Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
- Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.
Job Requirements
- Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
- Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
- Professional Mandarin and English skills are essential to this role.
- Understanding of after-sales service processes with solid relevant technical knowledge.
- Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
- Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
- Good command of English.
- Strong sense of responsibility and excellent communication and coordination skills.
What we offer
- Part/Full time schedule – Flexible to work in part-time (minimum 20 hours/week) or full-time (up to 40 hours/week).
- Career-advancing experience – Gain practical skills in service management.
- Mentorship & learning – Collaborate with service professionals, and product teams who will support your growth.
Service Management Trainee in Maidstone employer: SANY Group
Contact Detail:
SANY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Trainee in Maidstone
✨Tip Number 1
Network like a pro! Reach out to professionals in the service management field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching common questions related to service management. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your relevant projects or experiences. This is a great way to demonstrate your problem-solving abilities and technical knowledge, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Management Trainee in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Management Trainee role. Highlight any relevant projects or coursework, especially in Hydraulics Engineering or Mechanical Engineering, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how your background makes you the perfect candidate. Don’t forget to mention your problem-solving skills and any experience with customer service platforms.
Show Off Your Technical Skills: Since we’re looking for someone with solid technical knowledge, be sure to mention your proficiency in Microsoft Office, especially Excel and PowerPoint. If you have any experience with DMS systems or after-sales service processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SANY Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service management and the specific industry. Understand the basics of hydraulics, mechanical engineering, and after-sales service processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your studies or any relevant experience where you've tackled challenges effectively. Think about situations where you improved a process or resolved an issue, as this will demonstrate your strong problem-solving ability, which is crucial for this position.
✨Communicate Clearly
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and qualifications in both Mandarin and English.
✨Be Ready to Discuss Feedback
As part of the role involves collecting feedback and ensuring follow-up, be prepared to discuss how you would handle customer feedback and improve service quality. Think of examples where you've successfully gathered feedback and made improvements, showing your proactive approach to service management.