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- Tasks: Provide technical support and training to dealer service teams, ensuring top-notch assistance.
- Company: Join Sany Heavy Industry, a leading global construction equipment manufacturer with a vibrant team.
- Benefits: Enjoy a competitive salary, generous holidays, pension scheme, and company perks.
- Why this job: Be part of a fast-growing company and make a real impact in the construction industry.
- Qualifications: HVQ Level 3 in mechanical engineering or relevant experience; strong communication skills required.
- Other info: Great opportunity for career growth into service management roles.
Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers. Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also one of the biggest private enterprises in China, diversified across construction & mining equipment manufacturing, renewable energy, banking and insurance, real estate development, etc. The Group spends 5-7% of annual revenue on Research & Development and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India.
Due to fast growing business in the UK, we are currently looking for an experienced Lead Technical Support Engineer to join our young and friendly team.
Key responsibilities and duties:- Provide technical assistance to the dealer network service teams remotely or in person when required, ensuring full support until completion.
- Be responsible for the allocation of technical response resource and the timely closure of all dealer requests.
- Be responsible for updating technical assistance requests and logs.
- Provide technical training and product updates to dealer service engineers.
- Create technical bulletins and monitor closure throughout the dealer network.
- Assist with the NPI process for Aftermarket functions within SANY UK.
- Review Add/Delete lists & compile recommended parts lists for NPI projects.
- Review Operator & Maintenance manuals prior to new product release.
- Review Hydraulic and Electrical schematics.
- Assist in the production of technical training material.
- Carry out service audits on new products, compile reports and feedback to R&D team at HQ.
- Create quick start guides for the full range of SANY products for the UK market.
- Assist with dealer service audits.
- Travel to clients' sites and run UK national service support; international travel to China and EU might be requested.
- Minimum HVQ Level 3 in mechanical engineering or relevant role specific experience.
- Experience in a wide range of products including Excavators from 1 tonne to 75 tonne, Telehandlers, Material Handlers, Electric construction equipment, Forklifts, Wheeled Loading shovels.
- Experience with HaV machines and competence to SAP level desirable.
- Demonstrated self-starter with strong initiative skills and a can-do positive attitude; the ability to work autonomously.
- Proven abilities to work effectively in teams.
- Ability to manage and implement project ideas.
- Strong communication and interpersonal skills.
- Competent with Office 365 programmes / Excel / Word etc.
- Experience of carrying out risk assessments and health & safety knowledge within the workplace is desirable.
- Full UK driving licence and the ability to travel throughout the UK when required.
This role is an ideal stepping stone into a service management position.
What we offer to the role:- Competitive salary.
- Generous holiday entitlement.
- Company pension scheme.
- Group life insurance.
- Company vehicle, laptop and mobile phone.
Lead Technical Support Engineer employer: SANY Group
Contact Detail:
SANY Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Sany Heavy Industry on LinkedIn or through industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to excavators and other machinery. We want to show that we’re not just a good fit, but the best fit for the Lead Technical Support Engineer role.
✨Tip Number 3
Practice common interview questions, especially those focusing on teamwork and problem-solving. We need to demonstrate our strong communication skills and how we can work effectively in teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the Sany team!
We think you need these skills to ace Lead Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Technical Support Engineer role. Highlight your relevant experience with construction equipment and technical support, and don’t forget to mention any specific projects or achievements that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and how your skills can benefit Sany Heavy Industry. Be sure to mention why you want to join our young and friendly team!
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, make sure to highlight your experience with various machinery and software. Mention any relevant qualifications or training that demonstrate your expertise in mechanical engineering and technical support.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at SANY Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around the products mentioned in the job description. Familiarise yourself with excavators, telehandlers, and electric construction equipment. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you provided support or training to others. This will demonstrate your ability to handle the responsibilities of a Lead Technical Support Engineer effectively.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would train dealer service engineers, so being clear and concise is crucial.
✨Be Ready to Discuss Teamwork
This position requires collaboration with various teams, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and how you handle conflicts or differing opinions within a group.