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- Tasks: Lead a team managing serious injury claims with empathy and efficiency.
- Company: Join National Accident Law, a modern and innovative firm in personal injury law.
- Benefits: Enjoy a competitive salary, generous leave, healthcare perks, and community volunteering days.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Qualified Solicitor with experience in personal injury law and team management.
- Other info: Remote work with occasional travel; inclusive culture valuing diversity and personal growth.
The predicted salary is between 60000 - 84000 £ per year.
Location: Remote - with travel required minimum 2 days per month
Job Type: Full time, 35 hours
Contract Type: Permanent
Salary: up to 75k DOE
At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for curious minds that can shape and drive innovation in accident injury law.
Purpose of the Role
As the leader of our Serious Injury Team, you will be responsible for the successful management of our expert serious injury file handlers and their caseload. You will support the team and the customer to handle claims in an empathetic and reassuring way, whilst managing processes efficiently and securing the maximum win for both the customer and the business.
Responsibilities
- Oversee the delivery of high value intermediate and multi-track injury work
- Manage the day-to-day running of the team and full end-to-end employee lifecycle
- Lead, develop and mentor a team of serious injury file handlers, influencing and supporting them to deliver strong results
- Support the development of the serious injury team assistants
- Ensure the team maximise client contact through home visits and regular contact, setting the expectation of great customer service
- Ensure all cases within the team are prepared for issue and handled in a timely manner
- Monitor the team's KPI performance in line with the commercial needs of the business, including meeting and exceeding WIP targets
- Ensure the team’s knowledge is up-to-date and correctly applied to drive operational efficiencies
- Create an environment that engages high performing individuals to excel, while supporting teamwork, open communication and sharing of best practice
- Proactively develop ways to improve efficiency, quality and general performance; regularly review procedures and systems to identify inefficiencies
- Act as an ambassador for quality, assessing cases for training and coaching purposes to achieve regulatory and legal requirements
- Proactively establish and nurture relationships with key stakeholders to ensure activities and performance align with business needs
- Maintain up-to-date knowledge of the market to keep the team fit for purpose
- Be responsible for team file closure decisions, ensuring timely and appropriate closures
- Ensure regulatory requirements are met and adhered to at all times, liaising with the company’s COLP and compliance function
- Ensure the team meets strict court deadlines
- Be well versed with CPR rules and relevant case law
- Work closely with medical and rehab providers to obtain the best service and manage costs
- Become a point of technical contact for Mazur related Directions AP
Skills And Experience Required
- Qualified Solicitor with experience in Personal Injury law
- Experience managing a team of serious injury lawyers
- Experience handling serious injury claims from a Claimant perspective with a strong billing history
- Technical expertise in high value, complex, intermediate and multi-track work
- Experience managing change and introducing new ways of working in a team
- Ability to analyse and interpret information to make decisions
- Ability to work interdepartmentally, managing stakeholder relationships constructively
Personal Attributes
- People leader able to develop and motivate others to perform and exceed expectations
- Results driven, striving for high employee engagement, performance excellence, and customer service standards
- Excellent customer care and communication skills
- Strong negotiator, able to persuade and influence others
- Operate and thrive in a fast-paced organisation
What We Can Offer You
- A competitive salary
- Annual leave: 25 days plus bank holidays
- Pension: 3% contributory
- Healthcare scheme: claim up to £1,000 back with Simply Health
- Death in service: cover of 3 x salary
- Perks at Work: exclusive member discounts
- Community Day: volunteer in your community for one day each year
We are proud that each year our employees rate our business higher than Gallup’s Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. We believe that diversity drives success and have an inclusive workplace where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your authentic self to work.
You may also have experience in the following roles: Serious Injury Manager, Serious Injury Legal Manager, Personal Injury Team Manager, Head of Serious Injury, Serious Injury Department Manager, Senior Personal Injury Solicitor (Management), Serious Injury Practice Manager, High Value Personal Injury Manager, Multi-Track Personal Injury Manager, Catastrophic Injury Manager, Complex Injury Team Lead, Legal Operations Manager (Personal Injury), Claimant Serious Injury Lead.
Serious Injury Team Manager in Stockport employer: Santoni's Jewelry inc.
Contact Detail:
Santoni's Jewelry inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Serious Injury Team Manager in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who work in personal injury law. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to serious injury claims and think about how you can contribute to their innovative methods. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience managing teams and handling serious injury claims. Highlight your results-driven mindset and how you’ve improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Serious Injury Team Manager in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in personal injury law and any leadership roles you've held. We want to see how you can bring your unique flair to our Serious Injury Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about serious injury law and how you can lead our team to success. Be genuine and let your personality come through—after all, we value authenticity!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and handle complex cases. Numbers speak volumes, so if you've exceeded targets or improved processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Santoni's Jewelry inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of personal injury law, especially serious injury claims. Familiarise yourself with the latest CPR rules and relevant case law, as well as the specific processes at National Accident Law. This will show that you're not just a qualified solicitor, but someone who is genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Serious Injury Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you've developed others and driven performance. Highlight any innovative changes you've introduced that improved efficiency or team dynamics.
✨Emphasise Empathy and Customer Care
This role requires a strong focus on customer service. Be ready to discuss how you've handled client interactions in an empathetic way, especially in challenging situations. Share specific instances where your approach made a difference to a client's experience, as this aligns perfectly with the company's values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might encounter in managing serious injury claims and how you would address them. This will help you demonstrate your analytical skills and ability to work interdepartmentally.
