At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery.
- Company: Santis Global, a leading London-based courier company.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on relationship management and problem-solving.
- Why this job: Be the trusted partner for clients and drive their success in logistics.
- Qualifications: Experience in logistics and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Santis Global, founded in 2014, is a London-based courier company committed to delivering unparalleled customer service, reliability, and tailored delivery solutions. With a dedicated team, robust IT systems, and trusted service partners, we consistently add value to our clients' businesses and aim to build lasting partnerships. At Santis Global, our mission is to be more than a courier service, acting as a trusted logistical partner that supports clients' success.
We are looking for a proactive, commercially aware Account Manager to take ownership of a portfolio of key client accounts. This is a fast-paced role where relationship management, proactive engagement, reporting, and problem solving are central to success.
You will be the primary point of contact for your allocated clients — responsible for protecting long-standing relationships, strengthening rapport, and ensuring service delivery consistently meets (and exceeds) expectations. While this is a London-based role, we offer hybrid working with a minimum of 3 days per week in our SE1 office and/or attending client meetings.
- Client Relationship Management
- Develop strong, long-term relationships built on trust, responsiveness, and value delivery.
- Conduct regular account reviews and meetings to track performance and service quality.
- Service Delivery & Operational Coordination
- Liaise with internal operations teams to ensure seamless delivery of logistics services.
- Monitor KPIs such as service levels, transport performance, and cost efficiency.
- Troubleshoot and resolve day-to-day service issues, ensuring minimal disruption for clients.
- Commercial & Growth Responsibilities
- Identify opportunities to upsell additional services, improve client efficiency, and increase account revenue.
- Produce commercial proposals, quotes, and rate reviews aligned with company pricing structures.
- Support contract renewals and negotiations.
- Data, Reporting & Analysis
- Analyse customer data to identify trends, inefficiencies, or service gaps.
- Prepare performance reports, dashboards, and quarterly business reviews.
- Ensure customer information is accurate and updated in CRM systems.
Work closely with operations, finance, customer service, and senior management to deliver client solutions. Coordinate special projects such as new customer onboarding, service launches, or process improvements.
Experience in logistics, transport, supply chain, or a related service industry.
Strong communication and relationship building skills.
Proficiency in data analysis, reporting tools, and CRM systems.
Salary – Will depend on experience in this area of logistics.
Manager-Account Manager in London employer: Santis Global
Santis Global is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in the heart of London, we offer hybrid working arrangements that promote work-life balance while fostering strong team collaboration. Our commitment to unparalleled customer service not only enhances client relationships but also empowers our employees to thrive in a fast-paced environment, making it a rewarding place to build a career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and courier industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching Santis Global and understanding their mission. Be ready to discuss how your skills in relationship management and problem-solving can add value to their team. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Santis Global family.
We think you need these skills to ace Manager-Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in logistics and relationship management, and don’t forget to showcase any relevant achievements that demonstrate your ability to deliver value.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Santis Global. Mention specific examples of how you've built strong client relationships and solved problems in previous roles.
Showcase Your Data Skills:Since data analysis is key in this role, make sure to mention any experience you have with reporting tools or CRM systems. We want to see how you’ve used data to drive decisions and improve service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Santis Global
✨Know Your Clients
Before the interview, research Santis Global and its key clients. Understand their business model, values, and how they deliver customer service. This will help you demonstrate your proactive approach and show that you're ready to build strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your ability to troubleshoot and ensure seamless service delivery, as this is crucial for the Account Manager position.
✨Be Data Savvy
Familiarise yourself with data analysis and reporting tools relevant to logistics. Be ready to discuss how you've used data to identify trends or improve service efficiency in past roles, as this aligns with the job's focus on performance tracking.
✨Demonstrate Commercial Awareness
Think about ways you can upsell services or improve client efficiency. Prepare to discuss how you've contributed to revenue growth in previous positions, as this will show your understanding of the commercial responsibilities of the role.
