At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery.
- Company: Santis Global, a leading London-based courier company focused on customer success.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a proactive team dedicated to building lasting client relationships.
- Why this job: Be the trusted partner for clients and drive their success in a dynamic environment.
- Qualifications: Experience in logistics and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Santis Global, founded in 2014, is a London-based courier company committed to delivering unparalleled customer service, reliability, and tailored delivery solutions. With a dedicated team, robust IT systems, and trusted service partners, we consistently add value to our clients' businesses and aim to build lasting partnerships. At Santis Global, our mission is to be more than a courier service, acting as a trusted logistical partner that supports clients' success.
We are looking for a proactive, commercially aware Account Manager to take ownership of a portfolio of key client accounts. This is a fast-paced role where relationship management, proactive engagement, reporting, and problem solving are central to success.
You will be the primary point of contact for your allocated clients — responsible for protecting long-standing relationships, strengthening rapport, and ensuring service delivery consistently meets (and exceeds) expectations. While this is a London-based role, we offer hybrid working with a minimum of 3 days per week in our SE1 office and/or attending client meetings.
- Client Relationship Management
- Develop strong, long-term relationships built on trust, responsiveness, and value delivery.
- Conduct regular account reviews and meetings to track performance and service quality.
- Service Delivery & Operational Coordination
- Liaise with internal operations teams to ensure seamless delivery of logistics services.
- Monitor KPIs such as service levels, transport performance, and cost efficiency.
- Troubleshoot and resolve day-to-day service issues, ensuring minimal disruption for clients.
- Commercial & Growth Responsibilities
- Identify opportunities to upsell additional services, improve client efficiency, and increase account revenue.
- Produce commercial proposals, quotes, and rate reviews aligned with company pricing structures.
- Support contract renewals and negotiations.
- Data, Reporting & Analysis
- Analyse customer data to identify trends, inefficiencies, or service gaps.
- Prepare performance reports, dashboards, and quarterly business reviews.
- Ensure customer information is accurate and updated in CRM systems.
Work closely with operations, finance, customer service, and senior management to deliver client solutions. Coordinate special projects such as new customer onboarding, service launches, or process improvements.
Experience in logistics, transport, supply chain, or a related service industry.
- Strong communication and relationship building skills.
- Proficiency in data analysis, reporting tools, and CRM systems.
Salary – Will depend on experience in this area of logistics.
Manager, Account Executive in London employer: Santis Global
Santis Global is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in the heart of London, we offer hybrid working arrangements that promote work-life balance while fostering strong team collaboration. Our commitment to unparalleled customer service not only drives our success but also empowers our employees to thrive in their roles, making it a rewarding place to build a career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Account Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and courier industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, be ready to discuss your experience in account management and logistics. Bring examples of how you've solved problems or improved service delivery in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining Santis Global. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Manager, Account Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in logistics and relationship management, and don’t forget to showcase any relevant achievements that demonstrate your ability to deliver value.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Santis Global. Mention specific examples of how you've built strong client relationships and solved problems in previous roles.
Showcase Your Data Skills:Since data analysis is key in this role, make sure to mention any experience you have with reporting tools or CRM systems. We want to see how you’ve used data to drive decisions and improve service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Santis Global
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in managing client relationships. Prepare examples of how you've built trust and delivered value in previous roles, as this is crucial for the Account Manager position.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved service issues or improved operational efficiency. Santis Global values proactive engagement, so highlight your ability to troubleshoot and find solutions quickly.
✨Familiarise Yourself with Data Analysis
Since the role involves analysing customer data and preparing performance reports, brush up on your data analysis skills. Be prepared to discuss tools you've used and how you've leveraged data to identify trends or inefficiencies.
✨Understand the Logistics Landscape
Research the logistics and courier industry, especially trends that might affect Santis Global. Showing that you understand the market and can identify opportunities for growth will demonstrate your commercial awareness and fit for the role.
