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For Companies At a Glance
- Tasks: Support and enhance critical front office trading systems in a dynamic environment.
- Company: Join Santander Corporate & Investment Banking, a leader in global finance.
- Benefits: Competitive salary, tailored benefits, 30 days holiday, and pension contributions.
- Why this job: Be at the heart of action, making a real impact in financial markets.
- Qualifications: Extensive experience in application support and knowledge of financial products.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Overview
VP – Application Support Specialist | S3 | SCIB
Country: United Kingdom
Join our community.
Santander Corporate & Investment Banking (SCIB) is Santander\’s global division that supports some of the world\’s most complex and sophisticated corporate and institutional clients, offering customised services and value-added wholesale products to best meet their needs.
In this critical role, you’ll be part of the Front Office Support (FOS) team, which is part of the wider SLB CIO team, which also consists of the End User Technology (EUT) and Service management team. The team is responsible for application support activities within the markets area and supports Rates, Credit, FX, Equities and STM products.
We are seeking an experienced Application Support Specialist to join our team in London. You’ll be an important contributor to the support and enhancement of critical front office trading systems in a dynamic environment.
You’ll combine your technical expertise with an in-depth functional understanding to discuss issues with business and technical users at all levels and to deliver exceptional service and innovative solutions.
If you’ve performed a similar role previously, this could be the perfect role to develop your career at the heart of action.
The difference you’ll make:
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Providing technical and business support for Santander’s markets applications, both third party and in-house systems
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Managing, maintaining and supporting applications and their operating environments, focusing on stability, quality and functionality against service level expectations
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Following the Incident and Problem management process using ITIL practices
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Demonstrating risk management skills by always applying best practices and safeguarding Santander
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Keeping the team’s knowledge base up to date using tools like Confluence and OneNote
What you’ll bring:
These are the essential requirements you need to be successful in this role:
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Extensive experience in supporting Front Office markets desks with
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Knowledge of Rates, Credit, Fixed Income eTrading, FX Options and STM business
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Demonstrable experience of managing multiple applications establishing ITIL best practices processes and procedures
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Experience of leading staff in a Production Support group in a high availability/mission critical environment
It would also be nice for you to have:
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Willingness to work with teams across multiple locations and time-zones
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Experience with ION MarketView, Murex, ITIL
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Excellent communication and interpersonal skills with the ability to communicate well at all levels
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Ability to build relationships with peers and management
What else you need to know:
This role is based at our offices in Triton Square, London located within easy walking distance from Warren Street and Euston.
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 4 days a week (pro-rata for part-time roles).
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
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Eligible for a discretionary performance-related annual bonus.
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We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
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30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
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Company funded individual private medical insurance.
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Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
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Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
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Share in Santander’s success by saving or investing inour shareplans.
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role you’re interested in, then please apply.
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VP – Application Support Specialist | S3 | SCIB employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP – Application Support Specialist | S3 | SCIB
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. Attend industry events or webinars where you can meet people who work at Santander or similar companies. A personal introduction can make all the difference!
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support roles and practice your answers. Be ready to discuss your experience with Rates, Credit, and FX Options, as well as how you've applied ITIL best practices in past roles.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in high-pressure environments. Highlight your ability to manage multiple applications and maintain stability under stress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Santander.
We think you need these skills to ace VP – Application Support Specialist | S3 | SCIB
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of VP – Application Support Specialist. Highlight your experience with Front Office markets and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've supported trading systems and managed applications in high-pressure environments.
Showcase Your ITIL Knowledge: Since ITIL practices are key for this role, be sure to mention your experience with Incident and Problem management processes. We want to see how you’ve applied these best practices in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Santander.
How to prepare for a job interview at Santander
✨Know Your Applications
Make sure you have a solid understanding of the specific applications you'll be supporting, like Rates, Credit, and FX. Brush up on their functionalities and any recent updates or issues that have been reported. This will show your technical expertise and readiness to tackle challenges head-on.
✨Master ITIL Practices
Since this role involves following ITIL best practices, be prepared to discuss your experience with incident and problem management processes. Think of examples where you've successfully implemented these practices in previous roles, as this will demonstrate your ability to maintain stability and quality in high-pressure environments.
✨Communicate Effectively
Strong communication skills are key for this position. Practice explaining complex technical issues in simple terms, as you'll need to liaise with both business and technical users. Consider role-playing with a friend to refine your ability to convey information clearly and confidently.
✨Show Your Team Spirit
This role requires collaboration across multiple locations and time zones. Be ready to share examples of how you've worked effectively in teams before. Highlight your interpersonal skills and your ability to build relationships, as this will resonate well with the interviewers looking for a team player.