At a Glance
- Tasks: Help customers gain confidence in digital banking and provide personalised support.
- Company: Join TSB, a forward-thinking bank focused on customer-centric innovation.
- Benefits: Competitive salary, flexible benefits, private healthcare, and generous holidays.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' financial journeys while growing your career.
- Qualifications: Experience in customer service and a collaborative team spirit.
The predicted salary is between 26120 - 31924 £ per year.
IT STARTS HERE. Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
THE DIFFERENCE YOU MAKE. TSB Branch Banking are looking for a Money Confidence Expert (Digital) based in our Stirling branch. In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:
- Supporting customers across face-to-face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutions
- Building strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self-service adoption using customer devices and in-branch technology
- Collaborating with colleagues to deliver a consistent and high-quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery
What You’ll Bring. Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role:
- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment
WE VALUE YOUR IMPACT. At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
LOCAL COMPLIANCE. Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
TSB | Customer Service Consultant | Grade B | Branch Banking | Stirling | 12 month FTC employer: Santander
Santander in Milton Keynes is an excellent employer, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from competitive healthcare and pension contributions, alongside ample opportunities for professional growth within the IT sector. The supportive environment fosters both personal and career development, making it a rewarding place to build a meaningful career.
