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For Companies At a Glance
- Tasks: Build strong relationships with customers and provide tailored banking solutions.
- Company: Join Santander, a global leader in financial services focused on employee growth and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer satisfaction and driving bank success.
- Qualifications: High school diploma required; sales experience preferred; excellent communication skills essential.
- Other info: Opportunities for personal development and collaboration with talented colleagues worldwide.
The predicted salary is between 30000 - 47000 £ per year.
Relationship Banker, Bristol, CT
Country: United States of America
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending and investment products while delivering exceptional customer service. Relationship Bankers proactively engage with customers to identify opportunities for cross-selling services, resolving issues, and educating them on digital banking tools. You collaborate with other team members to drive branch sales targets and contribute to the overall success of the bank. Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank\’s growth objectives.
- Achieve or exceed sales targets by actively promoting and effectively cross selling various banking products and services to existing and prospective customers.
- Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
- Proactively prospect for new clients through internal and outbound interactions such as: networking, referrals, lead calling, portfolio management and community engagement.
- Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Foster customer loyalty by addressing concerns and providing timely resolutions.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma, GED or equivalent education: : Business Management, Finance, or equivalent field – Required.
- Bachelor\’s degree in related field: or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
- 3+ Years Experience selling products and/or services in an incentive-based environment – Required. (OR)
- 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results – Required. (OR)
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance – Required. (AND)
- 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment – Required.
- Established relationship-building skills with a focus on customer experience and loyalty.
- Excellent customer service skills and a passion for helping others.
- Proven track record in sales and cross-selling products and services.
- Ability to work collaboratively in a team-oriented environment.
- Excellent communication, consultative and influence skills both verbal and written.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Certifications:
- No Certifications listed for this job.
It Would Be Nice For You To Have:
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
What Else You Need To Know :
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$38,250.00 USD
Maximum:
$59,000.00 USD
Link to Santander Benefits:
Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next :
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
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Relationship Banker, Bristol, CT | Bristol, UK employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Banker, Bristol, CT | Bristol, UK
✨Tip Number 1
Network with current or former employees of Santander to gain insights into the company culture and expectations for the Relationship Banker role. This can help you tailor your approach during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Familiarise yourself with Santander's products and services, especially those related to banking, lending, and investments. Being knowledgeable about what they offer will allow you to engage more effectively with customers and showcase your ability to provide tailored solutions.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios with friends or family. Focus on building rapport, addressing concerns, and providing solutions, as these are key aspects of the Relationship Banker role.
✨Tip Number 4
Stay updated on the latest trends in digital banking tools and customer engagement strategies. Demonstrating your knowledge in this area during interviews can set you apart, showing that you are proactive and ready to enhance customer interactions.
We think you need these skills to ace Relationship Banker, Bristol, CT | Bristol, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Relationship Banker. Highlight your experience in building customer relationships and providing tailored financial solutions in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your sales achievements, customer service experience, and any relevant qualifications in finance or business management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet sales targets. Use specific examples from your past roles to demonstrate how you can contribute to Santander's goals.
Highlight Digital Proficiency: Since the role involves engaging customers through digital platforms, mention your proficiency with digital tools and technology. Provide examples of how you've used these tools to enhance customer interactions in previous positions.
How to prepare for a job interview at Santander
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Relationship Banker. Familiarise yourself with Santander's products and services, as well as their approach to customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Sales Experience
Since this role involves selling banking products, be prepared to discuss your previous sales experiences. Highlight specific examples where you successfully met or exceeded sales targets, and explain how you built relationships with customers to achieve those results.
✨Demonstrate Customer Service Skills
As a Relationship Banker, exceptional customer service is key. Prepare to share examples of how you've handled customer concerns in the past, focusing on your ability to resolve issues and enhance customer satisfaction. This will show that you can foster loyalty and trust.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, branch goals, or opportunities for professional development at Santander. This shows your genuine interest in the role and the company.
