Santander Consumer Finance is seeking an Ombudsman & Escalated Complaints Team Leader in the United Kingdom to guide a specialist team handling FOS referrals and complex cases with statutory diligence.
You will coach colleagues, provide technical guidance on difficult investigations, and drive improvements in complaint handling to improve customer outcomes and reduce avoidable referrals.
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Ombudsman & Escalated Complaints Team Lead in Redhill employer: Santander
Santander UK is an exceptional employer, offering a dynamic work environment in Milton Keynes where innovation and collaboration thrive. With a strong focus on employee growth, competitive benefits including a generous holiday allowance, private medical insurance, and opportunities for global career advancement, Santander empowers its team to make a meaningful impact while enjoying a supportive and inclusive culture.
