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- Tasks: Assist customers in-branch and over the phone, providing exceptional service.
- Company: Leading bank in Oxford with a focus on customer experience.
- Benefits: Competitive benefits including healthcare options and professional growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a flexible approach to teamwork.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading bank in Oxford is seeking a Customer Experience Advisor to assist customers both in-branch and over the phone. This role emphasizes outstanding customer service, relationship building, and effective communication. Candidates should demonstrate flexibility and a willingness to support various activities within the branch. The position offers competitive benefits, including healthcare options and opportunities for professional growth.
Oxford On-Call Customer Experience Advisor employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oxford On-Call Customer Experience Advisor
✨Tip Number 1
Get to know the bank's values and culture before your interview. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Be ready to share examples of how you've built relationships in previous roles. This shows that you understand the importance of customer experience and can apply it effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Customer Experience Advisor role.
We think you need these skills to ace Oxford On-Call Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can build relationships and communicate effectively, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Advisor role. Share your passion for helping customers and any flexible experiences that show you can adapt to different situations.
Showcase Your Communication Skills: Since this role involves assisting customers both in-branch and over the phone, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Santander
✨Know the Bank Inside Out
Before your interview, do some research on the bank's values, services, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to build relationships.
✨Practice Effective Communication
Since this role involves both in-branch and phone interactions, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your speaking skills and ensure you come across as approachable and professional.
✨Be Flexible and Open-Minded
Demonstrate your willingness to support various activities within the branch. Think of examples where you've adapted to changing situations or taken on different roles, as this will show that you're a team player ready to contribute wherever needed.
