Operational Resilience Manager | S3 | Chief Fulfilment & Resilience Office | 12 mth FTC

Operational Resilience Manager | S3 | Chief Fulfilment & Resilience Office | 12 mth FTC

Country: United Kingdom

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In this high profile, interim role within the Chief Fulfilment & Resilience Office, you’ll be ensuring that Operational Resilience arrangements are being managed in accordance with the Operational Risk and Resilience Framework and Standards. This will include the remediation of vulnerabilities through ongoing assessments and bringing together requirements to protect the recovery of important business services.

You’ll focus on technology risks and play an integral role in a key regulatory programme for Santander UK. You’ll work with a broad range of senior stakeholders to manage and support the compliance, regulatory and risk management agenda for the Bank.

You’ll ensure that upcoming changes are understood and successfully implemented, and that communication and education is delivered across all levels. You will be a subject matter expert within the organisation and contribute to senior internal governance forums and will make risk related decisions on behalf of the senior management team.

The difference you’ll make:

• Using specialist knowledge of Operational Resilience and Business Continuity to identify service risks and propose workable solutions to mitigate or reduce resilience risks
• Leading the proactive identification, assessment, management and reporting of technology risks
• Providing actionable advice on current and emerging issues and supporting with technical resilience and continuity input
• Managing relationships with internal stakeholders and providing robust challenge on the implementation of the Operational Resilience Framework and Standard
• Contributing to senior internal governance forums and making risk-related decisions on behalf of the senior management team
• Working collaboratively, sharing learning and best practices to contribute to overall team effectiveness

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Previous experience in an Operational Resilience role within Financial Services
• Expert knowledge of industry best practices and regulatory guidance for Operational Resilience Management
• Subject matter expertise in technology infrastructure and architecture
• Excellent stakeholder management skills

It would also be nice for you to have:

• Meticulous attention to detail
• Ability to build collaborative relationships across multiple teams and seniorities
• Experience of reviewing governance and control frameworks
• Excellent interpersonal skills

What else you need to know:

Our preferred location for this 12-month fixed-term contract is Milton Keynes, but we’ll also consider locating the role in Glasgow, Bradford or Sheffield.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role, it’s important you consider your travelling distance, time and cost from your home to the office location. We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration.

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our shareplans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

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