At a Glance
- Tasks: Support incident management and coordination for crisis events at Santander UK.
- Company: Join Santander UK, a leader in financial services with a focus on resilience.
- Benefits: Competitive salary, generous holiday, pension contributions, and wellbeing support.
- Other info: Opportunities for growth and volunteering to give back to the community.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in IT incident management and strong communication skills required.
The predicted salary is between 42848 - 64272 £ per year.
The primary role of Incident and Crisis Support is to support the effective coordination and management of all severities of incidents and crisis events affecting Santander UK. The role works under the direction of the Major Incident and Crisis Manager, providing operational, administrative, and coordination support to help ensure incidents are managed in line with agreed processes and timescales.
What You Will Do
- Supporting the end-to-end incident management process to enable timely resolution and minimal service disruption.
- Logging, updating, and maintaining incident records within agreed tooling and standards.
- Supporting triage activities by gathering and validating information from technical teams.
Why It Might Be a Fit
We’re looking for a driven professional to grow, learn, and make a real difference. The role requires strong attention to detail and data accuracy in high-pressure environments, ability to work effectively under pressure and manage competing priorities, and clear and concise communication skills for technical and non-technical stakeholders.
Requirements
- Experience supporting IT incident management, service operations, or technical support environments.
- Experience working with incident management tools and ticketing systems.
- Experience coordinating with technical teams during live incidents.
- Understanding of IT infrastructure, systems, and networks to support incident triage and coordination.
- Ability to analyse incident data and identify trends or recurring issues.
- Knowledge of incident management lifecycle and escalation processes.
Benefits
- £42,848.00 - £64,272.00 per annum
- £500 annual cash allowance
- 27 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- 8% of salary into your pension
- Death-in-service benefit and income protection insurance
- Share in Santander’s success by saving or investing in our share plans
- Competitive rewards
- Wellbeing that goes beyond work
- Support for every life stage
- Time to give back through volunteering opportunities
Incident and Crisis Support | S2 | Chief Information & Resilience Office in Milton Keynes employer: Santander
Santander UK is an exceptional employer that prioritises employee growth and wellbeing, offering a competitive salary range and a comprehensive benefits package including generous holiday allowances and pension contributions. The collaborative work culture fosters resilience and innovation, making it an ideal environment for professionals eager to make a meaningful impact in incident management while enjoying opportunities for personal and professional development.
