At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a tech-driven bank that values innovation and customer-centricity.
- Benefits: Competitive salary, generous holiday, and a range of health benefits.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Outstanding customer service skills and a flexible, can-do attitude.
The predicted salary is between 25000 - 31579 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Santander is looking for a Customer Experience Advisor based out of Kirkwall Branch, working 21‑35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi‑skilled environment. You’re the eyes and ears of our business after all.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Salary and Benefits
£25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
£500 annual cash allowance to spend on our great range of benefits.
25 days’ holiday plus bank holidays; increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments.
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, plus the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
As a Santander UK employee, you can request staff versions of our products such as Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Equality and Diversity
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch employer: Santander
Santander in Milton Keynes is an excellent employer, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from competitive healthcare and pension contributions, alongside ample opportunities for professional growth within the IT sector. The supportive environment fosters both personal and career development, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Santander. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Santander.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Santander's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Santander
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Santander.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Santander will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Santander employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
