At a Glance
- Tasks: Support incident management and coordination for crisis events at Santander UK.
- Company: Join Santander UK, a leader in financial services with a focus on resilience.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and pension contributions.
- Other info: Opportunities for growth, volunteering, and well-being support throughout your career.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in IT incident management and strong communication skills required.
The predicted salary is between 42848 - 64272 £ per year.
Role Overview
The primary role of Incident and Crisis Support is to support the effective coordination and management of all severities of incidents and crisis events affecting Santander UK.
The role works under the direction of the Major Incident and Crisis Manager, providing operational, administrative, and coordination support to help ensure incidents are managed in line with agreed processes and timescales.
What You Will Do
- Supporting the end-to-end incident management process to enable timely resolution and minimal service disruption.
- Logging, updating, and maintaining incident records within agreed tooling and standards.
- Supporting triage activities by gathering and validating information from technical teams.
- Why It Might Be a Fit
We’re looking for a driven professional to grow, learn, and make a real difference.
The role requires strong attention to detail and data accuracy in high-pressure environments, ability to work effectively under pressure and manage competing priorities, and clear and concise communication skills for technical and non-technical stakeholders.
Requirements
- Experience supporting IT incident management, service operations, or technical support environments.
- Experience working with incident management tools and ticketing systems.
- Experience coordinating with technical teams during live incidents.
- Understanding of IT infrastructure, systems, and networks to support incident triage and coordination.
- Ability to analyse incident data and identify trends or recurring issues.
- Knowledge of incident management lifecycle and escalation processes.
Benefits
- £500 annual cash allowance
- 27 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- 8% of salary into your pension
- Death-in-service benefit and income protection insurance
- Share in Santander’s success by saving or investing in our share plans
- Competitive rewards
- Wellbeing that goes beyond work
- Support for every life stage
- Time to give back through volunteering opportunities
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Incident and Crisis Support | S2 | Chief Information & Resilience Office
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Santander values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Santander might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Santander!
✨Direct Apply to Santander
Let's not forget to apply directly through the Santander website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Incident and Crisis Support | S2 | Chief Information & Resilience Office
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Santander.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Santander. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Santander
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
