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For Companies At a Glance
- Tasks: Support customers facing financial difficulties with tailored solutions and exceptional service.
- Company: Leading financial institution in the UK with a focus on customer care.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in customer service, especially in telephony, and sensitivity in handling situations.
- Other info: Join a supportive team in Glasgow with great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial institution in the UK is seeking a Financial Care Specialist based in Glasgow. The role involves supporting customers experiencing financial difficulties by providing tailored solutions and ensuring a high-quality customer experience.
Candidates should have experience in customer service, particularly in telephony, and the ability to handle sensitive situations. Opportunities for career progression are available, and the position includes a competitive salary and comprehensive benefits package.
Debt Solutions Advisor – Financial Care Specialist in Glasgow employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Solutions Advisor – Financial Care Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial sector, especially those who work in customer service roles. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle sensitive situations with customers and be ready to share examples from your past experience. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for helping others! In your interviews, emphasise your commitment to providing tailored solutions for customers in financial distress. This role is all about empathy and support, so let that come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Debt Solutions Advisor – Financial Care Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in telephony. We want to see how you've handled sensitive situations before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulties and how your skills make you the perfect fit for the role.
Showcase Your Soft Skills: As a Financial Care Specialist, empathy and communication are key. We love seeing candidates who can demonstrate these skills in their application, so share any relevant experiences that highlight your ability to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Santander
✨Know Your Stuff
Make sure you understand the role of a Debt Solutions Advisor inside out. Familiarise yourself with common financial difficulties customers face and the solutions available. This will help you demonstrate your expertise and show that you're genuinely interested in helping people.
✨Practice Empathy
Since you'll be dealing with sensitive situations, practice how to convey empathy during your interview. Think about how you would approach a distressed customer and prepare examples from your past experiences where you've successfully handled similar situations.
✨Showcase Your Customer Service Skills
Prepare to discuss your previous customer service roles, especially in telephony. Highlight specific instances where you went above and beyond for a customer or resolved a challenging issue. This will illustrate your ability to provide a high-quality customer experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
