At a Glance
- Tasks: Be the friendly face of Santander, solving customer problems and handling transactions.
- Company: Join Santander, a tech-driven bank focused on customer-centric transformation.
- Benefits: Enjoy competitive salary, holiday options, healthcare benefits, and career growth opportunities.
- Other info: Flexible working hours with opportunities for volunteering and global career advancement.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and effective communication are essential.
The predicted salary is between 25000 - 32000 £ per year.
Customer Experience Advisor | Retail Banking | Glasgow
Santander is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to help people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based at Glasgow Byres Road Branch, working on a rota’s basis Monday to Saturday, between am & pm.
As a Customer Experience Advisor you will be the friendly face and voice of Santander, listening and solving problems. You will handle cash transactions, assist with technology in the banking hall, manage phone interactions, and protect customers against fraud and scams.
Responsi bilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
What you’ll bring
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony roles (Required).
- Able to communicate effectively to understand customer needs (Required).
- A real desire to go above‑and‑beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change with business needs and priorities (Preferred).
Salary & Benefits
- Salary range: £(min) - £(max) GBP per annum (depending on experience).
- Annual salary based on a standard 40‑hour working week.
- Annual cash allowance.
- Days of holiday plus bank holidays, with option to purchase.
- Voluntary healthcare benefits at discounted rates.
- Company pension contribution up to (X)% of salary.
- Life assurance and critical illness cover.
- Share plan participation.
- Employee product discounts.
- Well‑being programmes and access to health partners.
- Enhanced family leave and childcare options.
- Volunteer opportunities.
- Global career growth.
Equal Opportunity
We are proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation.
All candidates must have the right to work in the UK to commence employment with Santander.
#J-18808-LjbffrCustomer Experience Advisor | S1 | Retail Banking | Glasgow Br employer: Santander
Santander in Milton Keynes is an excellent employer, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from competitive healthcare and pension contributions, alongside ample opportunities for professional growth within the IT sector. The supportive environment fosters both personal and career development, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Glasgow Br
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Santander. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Glasgow Br
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Santander.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Santander's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Santander
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Santander.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Santander will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Santander employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
