At a Glance
- Tasks: Assist customers with transactions and queries while promoting excellent service.
- Company: Join Santander, a leading bank with a focus on customer experience.
- Benefits: Part-time hours, competitive pay, and opportunities for personal development.
- Other info: Flexible working hours with a rotating schedule, perfect for students.
- Why this job: Be part of a supportive team and enhance your skills in a tech-driven environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Santander in Falkirk is seeking a Customer Experience Advisor to join our Retail Banking team.
The role involves handling customer transactions, assisting with queries, and promoting a high standard of service in-branch and over the phone.
Working 24.5 hours per week on a rotating schedule (Mon-Sat, 8am-6pm), you will be part of a close-knit team delivering a responsive and proactive service.
This 12-month FTC offers development opportunities within a technology-driven bank culture.
#J-18808-Ljbffr
Customer Experience Advisor, Retail Banking - Part Time in Falkirk employer: Santander
Santander UK is an exceptional employer, offering a dynamic work environment in Milton Keynes where innovation and collaboration thrive. With a strong focus on employee growth, competitive benefits including a generous holiday allowance, private medical insurance, and opportunities for global career advancement, Santander empowers its team to make a meaningful impact while enjoying a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor, Retail Banking - Part Time in Falkirk
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Santander and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Santander and let us see your personality shine through!
We think you need these skills to ace Customer Experience Advisor, Retail Banking - Part Time in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Santander.
Get Familiar with Our Brand:Before applying, take some time to learn about Santander and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Santander
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Santander.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Santander will surely appreciate.
