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For Companies At a Glance
- Tasks: Assist customers with mortgage and loan queries via phone and Live Chat.
- Company: Join Homes Direct, a dynamic team in Teesside with hybrid working options.
- Benefits: Starting salary of £24,000, 25 days holiday, and performance bonuses.
- Why this job: Make a difference by helping customers navigate their financial needs.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Comprehensive training provided, with opportunities for flexible working.
The predicted salary is between 24000 - 33600 £ per year.
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside
We are hiring full time Customer Service Advisors within our Homes Direct Servicing team. This role is based in Teesside with hybrid working options after training.
Responsibilities
- Handle customer and third-party mortgage or loan queries and transactions over the phone. After training, you may support via Live Chat as well.
- Encourage customers to use digital channels and explain interaction options with the bank.
- Keep customers and the bank safe by identifying vulnerability and detecting potential fraud.
- Accurately collate information to resolve customer queries at first point of contact.
What you’ll bring
- Excellent verbal and written communication skills
- Strong computer and numeracy skills; able to navigate multiple systems
- A passion for delivering outstanding service and understanding customer needs
- Right to work in the UK
Nice to have
- Excellent attention to detail and compliance with policies and quality standards
- Ability to thrive in a fast-paced environment and adapt to change
What else you need to know
You will work 35 hours per week. Shifts within opening hours: 08:00–18:00 Monday–Friday and 09:00–14:00 Saturday; lieu days provided when working Saturdays. A comprehensive, fully-paid training program is provided on-site for a minimum of 12 weeks. After training, you may have the opportunity to work from home. Individual requests for flexible working, such as part-time hours, may be considered. The role is based in Teesside and you’ll be expected to spend at least two days per month in the office. Free on-site parking is available.
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance
- 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 extra days
- Discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free access to digital health services and wellbeing resources
- Company pension with employer contributions up to 12.5%
- Life and income protection insurance and other discounted cover options
- Charitable giving and community partnerships
- Staff discounts and access to Santander share plans and benefit platforms
Right to work in the UK
All applicants must have the right to work in the UK. Visa or work permit requirements will not influence the progression of applications, but lack of right to work may lead to withdrawal of any conditional offer.
What to do next
If this sounds like a role you’re interested in, please apply. If you need any recruitment process accommodations, contact resourcing@santander.co.uk.
Additional Information
Applications may not include relocation packages. Santander may cover mandatory visa fees; individual relocation costs may apply.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Customer Service
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Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Homes Direct and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios, especially those related to mortgages and loans, so you can demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to showcase your communication skills! Since this role involves handling queries over the phone and via Live Chat, think about how you can clearly explain complex information in a simple way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Homes Direct.
We think you need these skills to ace Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your written application highlights your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your application to the specific role of Customer Service Advisor. Mention your passion for delivering outstanding service and understanding customer needs, as these are key to what we do.
Highlight Your Attention to Detail: In a fast-paced environment like ours, attention to detail is crucial. Make sure to include examples in your application that showcase your ability to comply with policies and maintain quality standards. This will help us see you as a strong candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Santander
✨Know Your Stuff
Before the interview, make sure you understand the mortgage and loans sector. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also knowledgeable about it.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those related to customer service scenarios. Think about how you would handle a difficult customer or a complex query. Practising with a friend can help you feel more confident.
✨Show Off Your Skills
Highlight your communication skills during the interview. Use clear and concise language, and don’t hesitate to demonstrate your ability to navigate multiple systems if asked. This is crucial for the role, so make it a point to showcase your strengths.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
