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For Companies At a Glance
- Tasks: Help customers secure their dream homes and manage loans with warmth and energy.
- Company: Join the dynamic Homes Direct team at Santander in Bradford.
- Benefits: Starting salary of £24,000 plus bonuses, holidays, and health benefits.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for outstanding service.
- Other info: Enjoy flexible working options and comprehensive training in a supportive environment.
The predicted salary is between 24000 - 26420 £ per year.
Customer Service Advisors – Mortgage & Loans | S | Homes Direct | BradfordCountry: United Kingdom
IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference .
Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Homes Direct (Servicing) is looking for Customer Service Advisors based out of Bradford .
If you have a passion for customer service and are looking for a role which allows you develop a career doing what you love, then please read on.
We’re hiring full time Customer Service Advisors within our Homes Direct Servicing team in Glasgow with a starting package of £,; this is made up of a base salary of £, along with an additional £ flexible benefit and up to a £, discretionary performance related bonus.
By joining our team, you\’ll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.
In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. No two calls are the same, and we’ll equip you with the skills to build strong customer relationships, take ownership and deliver great service.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud.
Collating information accurately to solve customer queries at first point of contact.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Excellent verbal and written communication skills (Required)
Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
Excellent attention to detail, ensuring policies and regulations and quality standards are followed. (Preferred)
The ability to thrive in a fast-paced environment, and adapt to change. (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Starting salary of £, plus a £ annual cash allowance to spend on our great range of benefits.
days’ holiday plus bank holidays, which increases to days after yrs ser-vice, with the option to purchase up to contractual days per year.
Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
We put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of dis-counted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as ap-ply to many other deals and discounts in Santander products and services
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern , where following successful completion of onsite training (approx. weeks) colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
WHAT TO DO NEXT
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Homes Direct and Santander. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and give you a chance to showcase your communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you delivered outstanding service or resolved a tricky situation. This will demonstrate your ability to thrive in a fast-paced environment and adapt to change.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Homes Direct. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping customers and your passion for delivering outstanding service.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience in customer service, especially in handling queries and building relationships. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Homes Direct in Bradford.
How to prepare for a job interview at Santander
✨Know Your Stuff
Before the interview, make sure you understand the mortgage and loans sector. Brush up on common terms and processes so you can speak confidently about how you would handle customer queries.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This role is all about building relationships, so highlight your ability to listen and respond to customer needs.
✨Practice Makes Perfect
Rehearse common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and concisely, especially when discussing your communication skills and attention to detail.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team culture or training process. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
