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- Tasks: Be the friendly face and voice of Santander, helping customers with their banking needs.
- Company: Join Santander, a leading bank that values diversity and inclusion.
- Benefits: Starting salary of £24,000, flexible benefits, and 25 days holiday plus bank holidays.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and effective communication skills are essential.
- Other info: Flexible working patterns available, with opportunities for career growth.
The predicted salary is between 24000 - 26180 £ per year.
Customer Service Advisor | S1 | Everyday Banking | Multiple Locations
We are currently recruiting Customer Service Advisors with a starting package up to £26,180, this is made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related bonus.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
We\’ll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.
The difference you’ll make:
- Acting as the first point of contact for customers over the phone
- Assisting with day-to-day transactions, queries, and servicing
- Updating customer records
- Helping to keep our customers and the bank safe
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
- Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
- The ability to listen and communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to follow process but also think on your feet
- Openness to a broad range of activities even if outside of standard expectations
- You will require the right to work in the UK
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month.
What we offer:
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
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•Customer Service Advisor | S1 | Everyday Banking | Multiple Locations employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land •Customer Service Advisor | S1 | Everyday Banking | Multiple Locations
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share personal stories that highlight your problem-solving skills and ability to connect with customers. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace •Customer Service Advisor | S1 | Everyday Banking | Multiple Locations
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can make a difference.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've gone above and beyond for customers in the past – we love that kind of stuff!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to break down your achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Santander
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've gone above and beyond for customers in the past. This will show your passion for delivering outstanding service.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Repeat back key points they mention and ask clarifying questions. This not only shows you’re attentive but also that you value effective communication, which is crucial for a Customer Service Advisor.
✨Show Flexibility and Adaptability
Be prepared to discuss how you handle a variety of tasks and challenges. Share specific examples where you’ve successfully adapted to changing situations or taken on new responsibilities. This aligns perfectly with the role's requirement for a flexible approach.
✨Think Customer, Think Solutions
Come equipped with ideas on how to improve customer experience. Whether it’s a process improvement or a new way to engage customers, showing that you think proactively about customer needs will set you apart. It reflects the company’s values and your commitment to enhancing service.