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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading bank with a focus on customer service.
- Benefits: Starting salary of £24,000, 25 days holiday, and great health benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service; no financial experience needed, training provided.
- Other info: Flexible work environment with opportunities for career growth.
The predicted salary is between 24000 - 24000 £ per year.
Customer Service Advisor | Everyday Banking | Bradford
Join to apply for the Customer Service Advisor | Everyday Banking | Bradford role at Santander
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. We’ll help you develop the skills needed to build strong customer relationships, take ownership and deliver a great customer experience. You’ll be flexible in your approach and comfortable undertaking a broad range of activities to thrive in a multi‑skill environment.
Responsibilities
- Act as the first point of contact for customers over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Update customer records
- Help keep our customers and the bank safe
- Build relationships and find solutions
- Develop knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
What you’ll bring
- Passionate about delivering outstanding customer service either from a face‑to‑face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
- The ability to listen and communicate effectively with customers to truly understand their needs
It would also be nice for you to have
- A real desire to go above‑and‑beyond for customers
- Effective team working skills with a flexible, can‑do approach to work
- Ability to follow process but also think on your feet
- Openness to a broad range of activities even if outside of standard expectations
- Right to work in the UK (please see details below)
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance‑related annual bonus
- Voluntary healthcare benefits at discounted rates – Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform covering retailers, entertainment, eating out, travel and more
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you do not have a right to work, or an application for a working visa or permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next
If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, contact us at resourcing@santander.co.uk.
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Customer Service Advisor | S1 | Everyday Banking | Bradford employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | S1 | Everyday Banking | Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers' needs. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your ability to think on your feet and deliver great customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Santander family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor | S1 | Everyday Banking | Bradford
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, let your passion for customer service shine through! Share any experiences where you've gone above and beyond to help someone out, whether it's in a previous job or even in your personal life.
Tailor Your Application: Make sure to customise your application to match the role. Highlight your skills that align with the responsibilities mentioned in the job description, like problem-solving and effective communication. We want to see how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Santander.
How to prepare for a job interview at Santander
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you’ve successfully resolved customer issues. Think about times when you had to think on your feet or adapt to unexpected challenges, as this role requires flexibility and quick thinking.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander’s products and services. Being knowledgeable about what they offer will not only impress your interviewers but also help you understand how you can assist customers effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Ask clarifying questions and summarise their points to show that you truly understand their needs, just like you would with a customer.