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- Tasks: Assist customers with mortgage and loan queries via phone and Live Chat.
- Company: Join a leading financial services provider with a focus on customer satisfaction.
- Benefits: Starting salary of £26,420, flexible benefits, and performance-related bonuses.
- Why this job: Be part of a digital evolution while helping customers achieve their financial goals.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
- Other info: Enjoy hybrid working, comprehensive training, and excellent career growth opportunities.
The predicted salary is between 26420 - 26420 £ per year.
Customer Service Advisor – Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby
Join our Homes Direct Servicing team in Thornaby as a full-time Customer Service Advisor. This role offers hybrid working and a starting package of £26,420, consisting of a base salary of £24,000 plus a £500 flexible benefit and up to a £1,920 discretionary performance-related bonus.
What you’ll do
- Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
- Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
- Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
- Collating information accurately to solve customer queries at first point of contact.
What you’ll bring
- Excellent verbal and written communication skills.
- Extensive computer and numeracy skills, with the ability to navigate multiple systems.
- A passion for delivering outstanding service, listening to customer needs and providing great outcomes.
- The right to work in the UK.
Nice to have
- Excellent attention to detail and ability to follow policies, regulations, and quality standards.
- The ability to thrive in a fast-paced environment and adapt to change.
What to know about the role
- Full-time 35 hours per week, Monday to Friday 08:00–18:00 and Saturday 09:00–14:00 (time off in lieu for Saturday shifts).
- Comprehensive, fully-paid training programme on-site for a minimum of 12 weeks. After training and achieving the required level, there may be the option to work from home. Flexible working requests may be considered.
- Based in Teesside with an expectation to spend at least two days per month in the office.
- Free on-site parking at the Teesside office.
Benefits
- 25 days’ holiday + bank holidays (26 days after 5 years), with option to purchase up to 5 contractual days per year.
- Discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates, including medical and dental insurance.
- Wellbeing resources, pension contributions (8% employer, up to 12.5% with employee contributions), and other family protection benefits.
- Access to employee discounts and share plans.
Rights to work
Right to work in the UK is required. If a visa or permit is needed, it will not influence progression, but Santander will withdraw offers if right to work is not established.
What to do next
If this sounds like a role you’re interested in, please apply. For any recruitment process accommodations, contact resourcing@santander.co.uk.
Note
We welcome applications and note that relocation packages may not be available. Visa sponsorship costs and relocation costs may apply to applicants.
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Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby
✨Tip Number 1
Get to know the company! Research Homes Direct Servicing and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to handle queries at the first point of contact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in handling customer queries, especially in mortgages and loans.
Showcase Your Passion: Let us see your enthusiasm for delivering outstanding service! Share examples of how you've gone above and beyond for customers in the past, as this will resonate well with our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your ability to communicate effectively, just like you would with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Santander
✨Know Your Stuff
Before the interview, make sure you understand the mortgage and loan processes. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to tackle the role head-on.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this position, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable discussing customer service scenarios.
✨Show Your Passion for Customer Service
During the interview, share examples of how you've gone above and beyond for customers in the past. Highlight your ability to listen to their needs and provide great outcomes, as this aligns perfectly with what the company values.
✨Be Ready for a Fast-Paced Environment
Prepare to discuss how you thrive in busy situations. Think of specific instances where you've adapted to change or managed multiple tasks at once. This will demonstrate that you can handle the dynamic nature of the role.
