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For Companies At a Glance
- Tasks: Assist customers with mortgage and loan queries via phone and Live Chat.
- Company: Join a leading financial services provider with a focus on customer satisfaction.
- Benefits: Starting salary of ÂŁ26,420, flexible benefits, and performance-related bonuses.
- Why this job: Be part of a digital evolution while helping customers achieve their financial goals.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
- Other info: Enjoy hybrid working, comprehensive training, and excellent career growth opportunities.
The predicted salary is between 26420 - 26420 ÂŁ per year.
Customer Service Advisor – Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby
We’re hiring full‑time Customer Service Advisors in our Homes Direct Servicing team in Thornaby. The starting package is £26,420, which includes a base salary of £24,000, an additional £500 flexible benefit and up to a £1,920 discretionary performance‑related bonus.
By joining our team, you’ll enjoy hybrid working and a collaborative office environment. In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan.
The difference you’ll make
- Handling mortgage or loan queries and transactions over the phone, and supporting via Live Chat once fully trained.
- Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
- Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
- Collating information accurately to solve customer queries at first point of contact.
What you’ll bring
- Excellent verbal and written communication skills.
- Extensive computer and numeracy skills, with the ability to navigate multiple systems at once.
- A passion for delivering outstanding service, listening to customer needs and providing great outcomes.
- The right to work in the UK (please see details below).
It would also be nice for you to have
- Excellent attention to detail, ensuring policies and regulations and quality standards are followed.
- The ability to thrive in a fast‑paced environment and adapt to change.
What else you need to know
We’ll provide a comprehensive fully‑paid training programme on site for a minimum of 12 weeks. After training you’ll have the opportunity to introduce working from home, and we may consider individual requests for flexible working such as part‑time hours.
The role is based in Teesside and requires spending at least two days per month in the office. Free on‑site parking is available at the Teesside office.
Benefits
- Starting salary of ÂŁ24,000 plus a ÂŁ500 annual cash allowance.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service.
- Eligible for a discretionary performance‑related annual bonus.
- Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension and can pay up to 12.5% of salary if you contribute.
- Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our shareplans.
- 24/7 access to an online employee discount platform, including retailers, entertainment, travel and more.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you do not have a right to work, or an application for a working visa or permit is unsuccessful, Santander will not proceed with your application.
Next steps
If this sounds like a role you’re interested in, please apply. If you need anything to help you achieve your best, get in touch at resourcing@santander.co.uk.
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available.
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Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby
✨Tip Number 1
Get to know the company! Research Homes Direct Servicing and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to handle queries at the first point of contact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing | Thornaby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in handling customer queries, especially in mortgages and loans.
Showcase Your Passion: Let us see your enthusiasm for delivering outstanding service! Share examples of how you've gone above and beyond for customers in the past, as this will resonate well with our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your ability to communicate effectively, just like you would with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Santander
✨Know Your Stuff
Before the interview, make sure you understand the mortgage and loan processes. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to tackle the role head-on.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this position, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable discussing customer service scenarios.
✨Show Your Passion for Customer Service
During the interview, share examples of how you've gone above and beyond for customers in the past. Highlight your ability to listen to their needs and provide great outcomes, as this aligns perfectly with what the company values.
✨Be Ready for a Fast-Paced Environment
Prepare to discuss how you thrive in busy situations. Think of specific instances where you've adapted to change or managed multiple tasks at once. This will demonstrate that you can handle the dynamic nature of the role.
