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- Tasks: Help customers with their insurance needs while providing top-notch service.
- Company: Join Santander, a leading bank focused on customer satisfaction and community support.
- Benefits: Enjoy flexible working options, generous holiday, and a range of health benefits.
- Why this job: Be part of a supportive team that values your growth and offers career development.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working available; part-time options can be discussed.
The predicted salary is between 24992 - 28726 £ per year.
Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow
Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow
Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow
Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow
Country: United Kingdom
Join our community.
As a Customer Insurance Specialist, you will be focused on providing excellent customer service whilst educating and helping customers navigate their insurance needs for both Home Insurance and Life Insurance. We are a team that prides ourselves on delivering first class customer service, putting Santander customers at the heart of everything we do by building relationships, engaging in quality conversations and identifying opportunities to help protect our customers all whilst adhering to our compliance and regulatory requirements, full training will be provided.
This is an exciting opportunity within our Insurance Direct Team based in Glasgow, a centre of excellence for the bank. The role offers a salary within a range of £24,992 to £28,726
You\’ll be given support and development to help you maintain competence in your product and process knowledge while providing exceptional customer service. Working together, we strive to coach and develop you to your full potential, broadening your skills and supporting career growth.
The difference you\’ll make:
- Discussing insurance needs to deliver products and services that are right for our customers
- Demonstrating excellent customer service through a mixture of inbound calls and follow-up appointments
- Managing your own diary and taking responsibility for your personal and professional development
- Working within policies and guidelines, meeting regulatory expectations
- Delivering complex information in a simple customer centric way
What you\’ll bring:
These are the essential requirements you need to be successful in this role:
- Experience of working in a servicing, customer-driven environment
- Microsoft office proficient
- Ability to adapt your communication style to a range of customers and their needs
- Active listening skills and the ability to act with empathy when required
- You will require the right to work in the UK (please see details below)
It would also be nice for you to have:
- Experience of working with insurance / banking products and services
- Excellent communication and listening skills both at a customer and internal level
- Experience of working with and supporting vulnerable customers
- Experience in verbatim script reading and the ability to take direction
What else you need to know:
This role is based in Glasgow. The working hours will be 35 contracted hours across Monday-Friday 8am to 6pm & Saturday 9am-4pm (1 in 3 Saturdays)
If successful at interview you must be able to commit to an initial minimum training period of 6 weeks full time on site – Monday to Friday 9am to 5pm.
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month.
If you apply for this role in this location, it\’s important you consider your travelling distance, time and cost from your home to the office location.
We\’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If you\’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Inclusion
At Santander we\’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we\’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs
- A £500 annual cash allowance to spend on our great range of benefits.
- 25 days\’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\’t contribute yourself. We\’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you\’re interested in, then please apply.
If there\’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\’s a copy of our application form in another format or additional assistance, we\’re available through email. You can contact us at resourcing@santander.co.uk
London Borough of Bromley, United Kingdom
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Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow | Glasgow, UK employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow | Glasgow, UK
✨Tip Number 1
Familiarise yourself with common insurance products, especially home and life insurance. Understanding the basics will help you engage in meaningful conversations with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice active listening skills by engaging in role-play scenarios with friends or family. This will prepare you to respond empathetically to customer needs, which is crucial for a Customer Insurance Specialist.
✨Tip Number 3
Research Santander's values and customer service approach. Tailoring your responses in interviews to reflect their commitment to customer-centric service can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Santander on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow | Glasgow, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to insurance or banking. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've helped customers in the past, especially in a servicing environment.
Highlight Relevant Skills: Emphasise skills such as active listening, empathy, and adaptability in your application. These are crucial for the role of a Customer Insurance Specialist and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Santander
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Insurance Specialist. Familiarise yourself with home and life insurance products, as well as the importance of customer service in this role.
✨Showcase Your Communication Skills
Since the role involves engaging with customers, be prepared to demonstrate your communication skills. Practice explaining complex insurance concepts in simple terms, and be ready to showcase your active listening abilities during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and empathy skills. Think of examples from your past experiences where you successfully helped customers or resolved issues, especially in a customer-driven environment.
✨Research the Company Culture
Familiarise yourself with Santander's values and culture. Be ready to discuss how your personal values align with theirs, particularly around diversity, inclusion, and customer-centric service, as these are key aspects of their workplace.
