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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a diverse team at Santander, where your voice matters.
- Benefits: Enjoy flexible hours, competitive pay, and a range of tailored benefits.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a passion for outstanding customer service.
- Other info: Part-time role with opportunities for growth and community involvement.
The predicted salary is between 13000 - 16000 £ per year.
Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Whitehaven
Country: United Kingdom
What’s not in doubt
Join our community:
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know
- The role is based in our Whitehaven branch
- This is a part-time permanent branch-based role, working 14 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you
As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- 500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our shareplans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Whitehaven employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Whitehaven
✨Tip Number 1
Get to know the company! Research Santander's values and culture. When you walk into that interview, show them you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be flexible and open-minded! The role requires a can-do attitude and the ability to adapt. Show them you’re ready to tackle a variety of tasks and embrace new challenges with enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and leave a positive impression.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Whitehaven
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you connect with customers and solve problems.
Tailor Your Application: Make sure to customise your application for the Customer Experience Advisor role. Highlight your experience in customer service and how you’ve gone above and beyond for customers in the past. This will help us see why you’re a great fit!
Show Your Flexibility: Since this role involves a variety of tasks, it’s important to demonstrate your flexibility. Share examples of how you’ve adapted to different situations or taken on new challenges in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Santander
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Show Your Flexibility
This role requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in previous jobs. Think of specific instances where you successfully handled multiple tasks or shifted priorities.
✨Communicate Clearly
Effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining your ideas and experiences.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be ready to explain how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
