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- Tasks: Be the friendly face and voice of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading bank committed to diversity and customer satisfaction.
- Benefits: Enjoy flexible hours, 25 days holiday, health perks, and a generous pension scheme.
- Why this job: Thrive in a dynamic team environment while making a real difference for customers.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Full-time role based in Shipley, with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Shipley
Country: United Kingdom
Join our community:
For our customers, you\’ll be more than just the friendly face and voice of Santander. You\’ll be a listener and problem solver. Whether you\’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\’ll never know what the next challenge will be.
What\’s not in doubt is that you\’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we\’re a close-knit team.
You\’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\’re the eyes and ears of our business after all.
The difference you\’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you\’ll bring:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know:
- The role is based in our Shipley branch.
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
Inclusion
At Santander we\’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we\’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- 500 annual cash allowance to spend on our great range of benefits.
- 25 days\’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\’t contribute yourself. We\’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you\’re interested in, then please apply.
If there\’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\’s a copy of our application form in another format or additional assistance, we\’re available through email. You can contact us at
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Shipley employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Shipley
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their approach to customer interactions will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will showcase your problem-solving skills and ability to deliver outstanding service.
✨Tip Number 3
Research common banking products and services offered by Santander. Being knowledgeable about what they provide will allow you to engage in meaningful conversations and show your enthusiasm for helping customers.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident in handling various customer interactions, whether face-to-face or over the phone.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Shipley
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Advisor position. Understand the key responsibilities and skills required, such as delivering outstanding customer service and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, whether face-to-face or over the phone. Use specific examples that demonstrate your problem-solving abilities and flexibility in a multi-skilled environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention how you can contribute to improving the customer experience at Santander and align your values with theirs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Santander
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your commitment to excellent service.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully, ensuring you address the needs of the customer as you would in a real-life scenario.
✨Emphasise Flexibility and Adaptability
The job requires a flexible approach to various tasks. Be ready to discuss how you've adapted to changing situations in previous roles. Highlight your willingness to take on a variety of responsibilities and how you thrive in a multi-skilled environment.
✨Demonstrate Teamwork and Collaboration
Since you'll be part of a close-knit team, it's important to show that you can work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer experiences. This will illustrate your team-working skills and positive attitude.