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For Companies At a Glance
- Tasks: Be the friendly face and voice for customers, solving their banking queries.
- Company: Join Santander, a leading bank committed to diversity and community support.
- Benefits: Enjoy a starting salary of £24,500, flexible benefits, and 25 days holiday.
- Why this job: Thrive in a dynamic team environment while making a real difference for customers.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: This is an on-call role with a minimum of 260 hours per year.
The predicted salary is between 20400 - 27300 £ per year.
Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Liverpool LS branch
Country: United Kingdom
Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 pro-rata, made up of a base salary of £24,000 pro-rata plus a £500 flexible benefit.
For our customers, you\’ll be more than just the friendly face and voice of Santander. You\’ll be a listener and problem solver. Whether you\’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\’ll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we\’re a close-knit team. You\’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\’re the eyes and ears of our business after all.
The difference you\’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you\’ll bring:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know:
- This is an on call working role a minimum of 260 hours per annum.
- This is a rolling contract.
- The role is based in Liverpool LS branch covering Birkenhead, Bootle, Liverpool & Ormskirk.
Inclusion
At Santander we\’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we\’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.
- Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days\’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\’t contribute yourself. We\’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies.
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you\’re interested in, then please apply. If there\’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\’s a copy of our application form in another format or additional assistance, we\’re available through email. You can contact us at resourcing@santander.co.uk.
Additional information:
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Liverpoo[...] employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Liverpoo[...]
✨Tip Number 1
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to customer service.
✨Tip Number 2
Practice active listening skills. As a Customer Experience Advisor, understanding customer needs is crucial. Engage in role-playing scenarios with friends or family to enhance your ability to listen and respond effectively.
✨Tip Number 3
Research common banking queries and issues that customers face. Being knowledgeable about typical customer concerns will help you build rapport and provide solutions more efficiently during your interactions.
✨Tip Number 4
Showcase your flexibility and adaptability. Prepare examples from your past experiences where you've successfully handled a variety of tasks or adapted to changing situations, as this is key for thriving in a multi-skilled environment.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Liverpoo[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in face-to-face or telephony roles. Use specific examples that demonstrate your ability to solve problems and communicate effectively with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your flexibility and willingness to take on a variety of tasks.
Showcase Relevant Skills: Emphasise your ability to build relationships and improve customer experiences. Provide examples of how you've gone above and beyond for customers in previous roles, as this is a key aspect of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Santander
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability to handle the varied challenges of the role.
✨Understand the Company Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, relate your answers back to these values to show that you align with the company's culture and mission. This can set you apart as a candidate who truly understands what the company stands for.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Use this time to inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.