Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hounslow

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hounslow, United Kingdom

Join our community.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A genuine desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK

What else you need to know:

• This is a full-time, permanent branch-based role, working hours across Monday to Saturday, typically from morning to evening.
• The role is based in our Hounslow branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you:

Along with a competitive salary, we offer a wide range of benefits that you can choose from and tailor to your needs:

• Starting salary of £(amount), plus a (amount)% annual cash allowance.
• (Number) days’ holiday plus bank holidays, increasing with years of service, with options to purchase additional days.
• Eligible for a discretionary performance-related annual bonus.
• Discounted healthcare benefits including medical and dental insurance, and health assessments.
• Free access to digital health services, including GP consultations.
• Wellbeing apps and online classes.
• Company contributions to your pension scheme.
• Protection benefits including death-in-service and income protection insurance.
• Support for charitable giving and community partnerships.
• Savings or investment opportunities through share plans.
• Access to employee discounts across various retailers and services.

Right to work in the UK

Applicants must have the legal right to work in the UK. If you require a visa or work permit, this will not affect our decision, but we cannot proceed if you do not have the right to work.

What to do next:

Please follow the application instructions to submit your application.

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