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- Tasks: Be the friendly face of Santander, assisting customers with queries and transactions.
- Company: Join Santander, a leading bank committed to excellent customer service and community support.
- Benefits: Enjoy a competitive salary, performance bonuses, healthcare benefits, and employee discounts.
- Why this job: This role offers a chance to make a real impact while working in a supportive team environment.
- Qualifications: Strong communication skills and a passion for delivering outstanding customer service are essential.
- Other info: This is a full-time, fixed-term contract based in Hemel Hempstead.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hemel Hempstead, Hemel Hempstead
Country: United Kingdom
Job Description:
Join our community as a Customer Experience Advisor at Santander in Hemel Hempstead. You’ll be more than just the friendly face and voice of Santander—you’ll listen, solve problems, assist with transactions, and help protect our customers against fraud and scams. Your role will be varied and challenging, supporting a close-knit team.
Key Responsibilities:
- Act as the first point of contact for customers in branch or over the phone
- Assist with transactions, queries, and servicing
- Answer calls in our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products
- Identify ways to improve customer experience
What you’ll bring:
- Proven ability to deliver outstanding customer service
- Effective communication skills to understand customer needs
Preferred qualities:
- Desire to go above and beyond for customers
- Teamworking skills and a flexible approach
- Openness to a broad range of activities
- Ability to adapt to changing business needs
Additional information:
- Location: Hemel Hempstead branch
- Fixed-term contract for one month
- Full-time hours Monday to Saturday, hours to be confirmed
Inclusion:
At Santander, we celebrate diversity and are committed to creating an inclusive environment where all colleagues feel they belong and can succeed.
Compensation & Benefits:
- Starting salary plus annual cash allowance
- Holiday entitlement plus options to purchase additional days
- Performance-related bonus
- Healthcare benefits, digital health services, wellbeing programs
- Company pension contributions
- Protection benefits including death-in-service and income protection insurance
- Charitable giving, share plans, employee discounts
Right to work in the UK:
Applicants must have the legal right to work in the UK. Visa or work permit requirements will be considered, but lack of right to work will disqualify an application.
Next steps:
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hemel He[...] employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hemel He[...]
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice active listening skills. As a Customer Experience Advisor, you'll need to understand customer needs quickly. Role-play scenarios with friends or family to enhance your ability to listen and respond effectively.
✨Tip Number 3
Research common customer queries and issues in retail banking. Being knowledgeable about typical challenges customers face will allow you to showcase your problem-solving skills during the interview.
✨Tip Number 4
Network with current or former employees of Santander. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hemel He[...]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your ability to solve problems and deliver outstanding service, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your effective communication skills and your desire to go above and beyond for customers, as these qualities are preferred by Santander.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Santander
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would approach understanding and addressing customer needs during the interview.
✨Highlight Teamwork and Flexibility
This position requires a collaborative spirit. Think of instances where you worked well in a team or adapted to changing situations. Share these stories to show that you can thrive in a close-knit environment.
✨Research Santander's Values
Familiarise yourself with Santander's commitment to diversity and inclusion. Be prepared to discuss how you align with their values and how you can contribute to creating an inclusive environment for all customers and colleagues.
