Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face and voice for customers, solving their banking queries.
- Company: Join Santander, a leading bank committed to diversity and community support.
- Benefits: Enjoy a starting salary of £24,500, flexible benefits, and 25 days holiday.
- Why this job: Thrive in a dynamic team environment while making a real difference for customers.
- Qualifications: Proven customer service skills and effective communication are essential.
- Other info: Full-time role based in Harrogate, with opportunities for growth and development.
The predicted salary is between 19500 - 27000 £ per year.
Customer Experience Advisor | S | Retail & Business Banking | Customer Interactions | Harrogate, United Kingdom
Join our community.
We are currently recruiting Customer Service colleagues, with a competitive salary package, including a base salary plus flexible benefits.
As a Customer Experience Advisor, you’ll be the friendly face and voice of Santander, helping customers with transactions, technology, and safeguarding against fraud. You’ll operate in a busy, supportive, and varied environment, working collaboratively with your team.
The difference you’ll make:
- Act as the first point of contact for customers in branch or over the phone
- Assist with transactions, queries, and servicing
- Answer calls in our contact centre
- Build relationships and find solutions
- Develop your knowledge of products and services
- Identify ways to improve customer experience
What you’ll bring:
- Proven ability to deliver outstanding customer service
- Effective communication skills to understand customer needs
It would be nice if you also have:
- A desire to go above and beyond for customers
- Strong team working skills and a flexible approach
- Openness to a broad range of activities
- Ability to adapt to changing business needs
- The right to work in the UK
Additional information:
- This is a full-time, permanent role based in Harrogate, working Monday to Saturday
Inclusion:
We’re committed to creating a diverse and inclusive workplace where everyone feels they belong and can succeed.
Rewards:
- Competitive salary plus benefits
- Generous holiday entitlement
- Performance-related bonus
- Healthcare benefits
- Digital health services and wellbeing support
- Pension contributions
- Charitable giving and community involvement
- Employee discounts and product offers
Right to work in the UK:
Applicants must have the legal right to work in the UK. We will consider visa or work permit holders, but applications without the right to work will not be progressed.
What to do next:
#J-18808-Ljbffr
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Harrogate employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Harrogate
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've gone above and beyond for customers. This role requires a strong customer service focus, so showcasing your ability to solve problems and build relationships will set you apart.
✨Tip Number 3
Research common banking transactions and customer queries. Being knowledgeable about the services offered by Santander will not only impress during the interview but also show your commitment to providing excellent customer service.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident in handling various customer interactions, whether face-to-face or over the phone.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in face-to-face or telephony roles. Use specific examples that demonstrate your ability to solve problems and communicate effectively with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your flexibility and willingness to go above and beyond for customers.
Showcase Relevant Skills: Emphasise your ability to work in a multi-skilled environment. Provide examples of how you've adapted to changing priorities or taken on a variety of tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Santander
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether face-to-face or over the phone. Be prepared to share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Effective Communication
Since this role requires understanding customer needs, practice articulating your thoughts clearly. Use active listening techniques during the interview to show that you can engage with customers effectively.
✨Emphasise Flexibility and Adaptability
The job involves a variety of tasks, so be ready to discuss how you've successfully adapted to changing situations in previous roles. Share examples that demonstrate your willingness to take on new challenges.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
