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- Tasks: Be the friendly face and voice for customers, solving their queries and transactions.
- Company: Join Santander, a leading bank committed to diversity and community support.
- Benefits: Enjoy flexible benefits, 25 days holiday, and access to health services.
- Why this job: Thrive in a dynamic team environment while making a real difference for customers.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Part-time role with flexible hours, based in Weymouth.
The predicted salary is between 24000 - 26000 £ per year.
Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions
Country: United Kingdom
Join our community.
We are currently recruiting Customer Service colleagues, working 24 ½ hours per week with a starting salary of £26,180 pro-rata, this is made up of a base salary of £24,000 pro-rata along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know:
- This is a part-time permanent branch-based role, working 24½ hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- The role is based in our Weymouth branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.
- Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:-
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
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Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions
✨Tip Number 1
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to customer service.
✨Tip Number 2
Prepare for potential scenarios you might encounter in the role. Think about common customer queries and how you would handle them effectively, showcasing your problem-solving skills and ability to build relationships.
✨Tip Number 3
Network with current or former employees of Santander if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Demonstrate your flexibility and willingness to take on a variety of tasks. Be ready to discuss examples from your past experiences where you've successfully adapted to changing situations or taken on new responsibilities.
We think you need these skills to ace Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Santander is looking for in a Customer Experience Advisor.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your ability to solve problems and communicate effectively with customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service achievements and explain why you are a great fit for the team at Santander. Make sure to address how you can contribute to improving the customer experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Santander
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether face-to-face or over the phone. Be prepared to share specific examples of how you've successfully resolved customer issues or gone above and beyond to ensure satisfaction.
✨Demonstrate Effective Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully, showing that you understand the customer's needs.
✨Emphasise Flexibility and Adaptability
The job description mentions a need for flexibility in handling various tasks. Be ready to discuss times when you've adapted to changing situations or taken on new responsibilities, showcasing your ability to thrive in a multi-skilled environment.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, relate your personal values and experiences to these principles, demonstrating that you're a good cultural fit for the company.