At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a tech-driven bank focused on customer-centric transformation.
- Benefits: Enjoy competitive salary, 25 days holiday, and great health benefits.
- Other info: Flexible hours and opportunities for career growth in a supportive team.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 31579 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
The Difference You Make
Santander is looking for a Customer Experience Advisor based out of Hereford Branch, working 260 hours per annum / 5 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. This is a Lifestyle 260 role.
What You’ll Do
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
We Value Your Impact
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary and Benefits
Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
- 8% of salary into pension, with possible higher employer contribution if you contribute.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success by saving or investing in our share plans.
- Staff versions of Santander products with no fees, and access to deals and discounts.
- Competitive rewards that reflect the real impact you make.
- Wellbeing supports across physical, mental, social and financial wellbeing.
- Support for every life stage — enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities.
- Global growth opportunities to shape your career across our international network.
Ready to be recognised? It starts with you.
Local Compliance
We are committed to equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We aim to provide an accessible, fair and welcoming recruitment experience for all candidates.
When applying, please consider travel distance, time and cost to your chosen Branch location. Right to work in the UK is required to commence employment.
What to Do Next
If this sounds like a role you are interested in, please apply. For accessibility or assistance with the recruitment process, contact resourcing@santander.co.uk.
