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For Companies At a Glance
- Tasks: Be the friendly face and voice of Santander, solving customer problems daily.
- Company: Join Santander, a leading financial services company dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic team.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This is a full-time role on a 12-month fixed term contract.
The predicted salary is between 13440 - 22400 £ per year.
We are currently recruiting for full time Customer Service colleagues on a 12 month fixed term contract, with a base salary of £22,400 along with an additional £500 flexible benefit.
For our customers, youll be more than just the friendly face and voice of Santander. Youll be a listener and problem solver. Whether youre helping someone with a simple cash transaction, aiding them with technology in …
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Customer Experience Advisor employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Think about how you would handle various situations, from simple transactions to more complex issues. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research Santander's values and customer service philosophy. Understanding what they prioritize can help you align your answers with their expectations and show that you're a great fit for their team.
✨Tip Number 3
Practice active listening techniques. Being a good listener is crucial in customer service, so think of examples where you've successfully resolved issues by truly understanding the customer's needs.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. It also gives you a chance to demonstrate your enthusiasm for the position.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Advisor position. Understand the key responsibilities and skills required, such as being a good listener and problem solver.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any roles where you demonstrated strong communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and why you want to work for Santander.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Santander
✨Show Your Listening Skills
As a Customer Experience Advisor, being a good listener is crucial. During the interview, demonstrate your ability to listen actively by summarizing what the interviewer says and asking relevant follow-up questions.
✨Highlight Problem-Solving Examples
Prepare specific examples from your past experiences where you successfully solved customer issues. This will showcase your problem-solving skills and your ability to handle challenging situations.
✨Familiarize Yourself with Technology
Since you'll be aiding customers with technology, make sure to brush up on common banking technologies and tools. Being knowledgeable about these can help you answer questions confidently.
✨Emphasize Your Friendly Demeanor
The role requires a friendly face and voice. Be sure to convey your approachable personality during the interview. A warm smile and positive attitude can go a long way in making a great impression.
