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For Companies At a Glance
- Tasks: Be the friendly face and voice of Santander, solving customer problems daily.
- Company: Join Santander, a leading financial services company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible benefits, and performance-related bonuses.
- Why this job: Make a real impact by helping customers while developing your communication skills.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Great opportunity for high school and college students looking to gain experience.
The predicted salary is between 24468 - 24468 £ per year.
We are currently recruiting Customer Service colleagues, with a starting salary of £24,468 per annum, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1,568 discretionary performance related.
For our customers, youll be more than just the friendly face and voice of Santander. Youll be a listener and problem solver. Whether youre helping someon…
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Customer Experience Advisor employer: Santander
Contact Detail:
Santander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarize yourself with Santander's values and customer service philosophy. Understanding what they prioritize will help you align your approach during the interview.
✨Tip Number 2
Prepare to share specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your problem-solving skills and ability to connect with customers.
✨Tip Number 3
Practice active listening techniques. Being able to show that you can listen and respond effectively to customer needs is crucial for this role.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. This preparation will help you feel more confident during the interview process.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Advisor position. Understand the key responsibilities and skills required, such as being a good listener and problem solver.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any roles where you demonstrated strong communication skills and the ability to resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully helped customers in the past and how you can bring that experience to Santander.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-organized and professional.
How to prepare for a job interview at Santander
✨Show Your Listening Skills
As a Customer Experience Advisor, being a good listener is crucial. During the interview, make sure to actively listen to the questions asked and respond thoughtfully. This will demonstrate your ability to understand customer needs.
✨Highlight Problem-Solving Examples
Prepare specific examples from your past experiences where you successfully solved a customer's problem. This will showcase your problem-solving skills and your ability to handle challenging situations effectively.
✨Emphasize Your Friendly Demeanor
Since you'll be the friendly face and voice of the company, it's important to convey warmth and approachability during the interview. Smile, maintain eye contact, and use a positive tone to create a welcoming atmosphere.
✨Research Santander's Values
Familiarize yourself with Santander's core values and mission. Being able to discuss how your personal values align with those of the company can set you apart and show your genuine interest in the role.
