At a Glance
- Tasks: Help customers master digital banking and provide personalised support.
- Company: Join TSB, a leader in customer service and financial confidence.
- Benefits: Competitive salary, flexible benefits, private healthcare, and 25 days holiday.
- Other info: Inclusive workplace with opportunities for career advancement.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 27100 - 32000 £ per year.
Country: United Kingdom
Location: Cumbernauld Branch
In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
Key Responsibilities
- Support customers across face‑to‑face, telephone and video channels to meet their banking needs
- Help customers build confidence in using digital banking services, including mobile and online platforms
- Understand customer needs and proactively identify the most suitable products and services
- Resolve customer queries efficiently and provide clear, practical solutions
- Build strong, lasting relationships through personalised service and regular engagement
- Encourage digital self‑service adoption using customer devices and in‑branch technology
- Collaborate with colleagues to deliver a consistent and high‑quality customer experience
- Identify opportunities to improve how we support customers and enhance service delivery
Qualifications and Experience
- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment
Benefits
- Base salary of £24,700 from day one
- Variable Pay Award (5%/£1,235 on target) based on company performance
- Extra 9% of your salary (£2,223) to take as cash or flexible benefits
- Company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Inclusion and Equality
TSB is a Disability Confident Leader and welcomes applicants from diverse backgrounds. If you meet the minimum criteria and bring curiosity and openness, we’ll consider you.
StudySmarter Expert Advice🤫
We think this is how you could land TSB | Customer Service Consultant | Grade B | Branch Banking | Cumbernauld |12 Month FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TSB | Customer Service Consultant | Grade B | Branch Banking | Cumbernauld |12 Month FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander:Your cover letter is your chance to shine! Tell us why you want to work at Santander specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander!
How to prepare for a job interview at Santander
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
