Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford

Customer Service Advisors are needed for Homes Direct (Servicing) based out of Bradford. If you have a passion for customer service and are looking for a role that allows you to develop a career doing what you love, then please read on.

We’re hiring full-time Customer Service Advisors within our Homes Direct Servicing team in Glasgow with a starting package of £; this is made up of a base salary of £, along with an additional £ flexible benefit and up to a £ discretionary performance-related bonus.

By joining our team, you will benefit from the flexibility of a hybrid role and the advantages of being part of a collaborative office environment. In this role, you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. No two calls are the same, and we’ll equip you with the skills to build strong customer relationships, take ownership and deliver great service.

To succeed in this role, you will be responsible for:

• Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
• Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
• Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud.
• Collating information accurately to solve customer queries at first point of contact.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. The following requirements represent the knowledge, skills, and abilities essential for success in this role:

• Excellent verbal and written communication skills (Required)
• Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
• A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
• Excellent attention to detail, ensuring policies and regulations and quality standards are followed. (Preferred)
• The ability to thrive in a fast-paced environment, and adapt to change. (Preferred)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Starting salary of £, plus a £ annual cash allowance to spend on our great range of benefits.

• Days’ holiday plus bank holidays, which increases to days after years of service, with the option to purchase up to contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
• We put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

All candidates must have the right to work in the UK to commence employment with Santander.