Customer Service Advisor | S1 | Everyday Banking | Belfast

Customer Service Advisor | Everyday Banking | Belfast, United Kingdom

Join our community.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

We\’ll help you develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You’ll be flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus to one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.

The difference you’ll make:

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Updating customer records