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For Companies At a Glance
- Tasks: Build strong relationships with customers and provide tailored banking solutions.
- Company: Join Santander, a global leader in financial services focused on employee growth and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer satisfaction and driving bank success.
- Qualifications: High school diploma required; sales experience preferred; excellent communication skills essential.
- Other info: Opportunities for personal development and collaboration with talented colleagues await you.
The predicted salary is between 30000 - 47000 £ per year.
Relationship Banker, Shrewsbury, PA
Country: United States of America
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending and investment products while delivering exceptional customer service. Relationship Bankers proactively engage with customers to identify opportunities for cross-selling services, resolving issues, and educating them on digital banking tools. You collaborate with other team members to drive branch sales targets and contribute to the overall success of the bank. Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank’s growth objectives.
- Achieve or exceed sales targets by actively promoting and effectively cross selling various banking products and services to existing and prospective customers.
- Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
- Proactively prospect for new clients through internal and outbound interactions such as: networking, referrals, lead calling, portfolio management and community engagement.
- Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Foster customer loyalty by addressing concerns and providing timely resolutions.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma, GED or equivalent education: : Business Management, Finance, or equivalent field – Required.
- Bachelor’s degree in related field: or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
- 3+ Years Experience selling products and/or services in an incentive-based environment – Required. (OR)
- 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results – Required. (OR)
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance – Required. (AND)
- 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment – Required.
- Established relationship-building skills with a focus on customer experience and loyalty.
- Excellent customer service skills and a passion for helping others.
- Proven track record in sales and cross-selling products and services.
- Ability to work collaboratively in a team-oriented environment.
- Excellent communication, consultative and influence skills both verbal and written.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Certifications:
- No Certifications listed for this job.
It Would Be Nice For You To Have:
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
What Else You Need To Know :
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$38,250.00 USD
Maximum:
$59,000.00 USD
Link to Santander Benefits:
Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions :
Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required .
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next :
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
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Relationship Banker, Shrewsbury, PA employer: Santander USA
Contact Detail:
Santander USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Banker, Shrewsbury, PA
✨Tip Number 1
Network with current or former employees of Santander to gain insights into the company culture and expectations for the Relationship Banker role. This can help you tailor your approach during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Familiarise yourself with Santander's products and services, especially those related to banking, lending, and investments. Being knowledgeable about what they offer will allow you to engage more effectively with customers and showcase your ability to provide tailored solutions.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios that a Relationship Banker might encounter. This will prepare you to handle various customer interactions confidently and demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Stay updated on the latest trends in digital banking tools and customer engagement strategies. Showing that you are proactive about learning and adapting to new technologies will highlight your suitability for the role and your dedication to enhancing customer experiences.
We think you need these skills to ace Relationship Banker, Shrewsbury, PA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in a banking or financial services context. Use specific examples that demonstrate your ability to build relationships and meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of their financial needs. Mention how your skills align with the responsibilities of a Relationship Banker and express your enthusiasm for joining Santander.
Highlight Relevant Experience: In your application, emphasise any previous roles where you successfully sold products or services, especially in an incentive-based environment. Include metrics or achievements that illustrate your success in building customer relationships.
Showcase Communication Skills: Since effective communication is key in this role, provide examples of how you've successfully engaged with customers in past positions. Highlight your ability to communicate clearly across various channels, including digital platforms.
How to prepare for a job interview at Santander USA
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Relationship Banker. Familiarise yourself with how to build strong customer relationships and the importance of cross-selling banking products.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales experience in detail. Highlight specific examples where you've successfully met or exceeded sales targets, as this is crucial for the role.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key, think of instances where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Familiarise Yourself with Digital Tools
As the role involves educating customers on digital banking tools, brush up on your knowledge of these platforms. Be ready to discuss how you can help customers engage with these services effectively.
