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- Tasks: Lead strategic initiatives and drive change in a dynamic financial environment.
- Company: Join Santander, a diverse and inclusive workplace focused on growth and innovation.
- Benefits: Enjoy competitive salary, 30 days holiday, private medical cover, and gym discounts.
- Why this job: Make a real impact by shaping the future of financial services and enhancing customer experiences.
- Qualifications: Experience in strategy delivery and strong relationship-building skills required.
- Other info: Hybrid role with opportunities for professional development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Senior Manager – Strategy, Change & Control, the Strategy & Change Manager is responsible for delivering defined elements of the Financial Support Business Unit strategy, with a specific focus on strategy execution, change delivery and Portfolio Sale activity. The role translates strategic direction into clear, actionable delivery plans, leading cross-functional initiatives to implement agreed change and improvement activity across the Financial Support Business Unit. The Manager is accountable for the day-to-day execution and coordination of strategic initiatives, ensuring delivery is timely, well-governed and aligned to agreed business outcomes.
Operating within strategic direction, governance frameworks and risk appetite set by the Senior Manager, the role holder provides hands-on leadership across strategy & change delivery and Portfolio Sale execution. The role supports senior decision-making through insight, analysis and delivery reporting, while escalating risks, issues and recommendations as appropriate. You will be an integral part of the Financial Support management team and act as a source of professional expertise, inputting into the future development of the department, making recommendations and advising on issues where appropriate.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.
What we’re looking for:
- Proven experience delivering strategy, change or transformation initiatives within a regulated Collections & Recoveries environment.
- Strong ability to build and manage effective working relationships across multiple functions, including Operations, Technology, Finance, Risk and Legal, to enable successful delivery.
- Demonstrable experience coordinating complex delivery activity involving multiple stakeholders and competing priorities.
- Knowledge of SCUK’s Portfolio Sale strategy, pricing and buyer governance requirements.
- Experience working with third-party suppliers, including debt purchasers or delivery partners.
- Ability to translate strategic direction into clear, structured and executable delivery plans.
- Strong working knowledge of relevant regulatory frameworks including FCA Consumer Duty, Consumer Credit Sourcebook (CONC), Treating Customer Fairly (TCF) and GDPR, particularly as they apply to Collections & Recoveries.
- Confidence in analysing MI, identifying trends, risks and delivery issues, and using insight to inform actions and recommendations.
- Skilled at influencing and collaborating with senior leaders, cross functional teams and external suppliers.
- Experience leading and developing high-performing teams with a focus on accountability, coaching and wellbeing.
- Awareness of current trends and challenges in financial services, credit management or collections.
Responsibilities will include:
- Strategic Planning, Development & Delivery
- Deliver the Financial Support Business Unit strategy by translating strategic priorities set by the Senior Manager into clear, structured and executable delivery plans, defining scope, milestones, success measures, resourcing requirements and dependencies.
- Lead the delivery of agreed strategic initiatives, ensuring activity is prioritised, sequenced and aligned to business objectives, operational capacity and customer outcomes.
- Actively manage delivery progress, impacts and interdependencies across initiatives, ensuring outcomes are achieved, benefits are realised and delivery remains on track.
- Assess the operational, customer and performance impact of strategic initiatives, identifying unintended consequences and adjusting delivery approaches where required.
- Provide robust insight, analysis and evidence-based recommendations to inform senior decision-making, investment choices and ongoing strategic refinement.
- Drive continuous improvement by identifying, shaping and delivering opportunities to enhance performance, efficiency and customer outcomes through strategy-led initiatives.
- Ensure strategic initiatives are effectively embedded into operational processes, ways of working and performance management frameworks, working closely with operational leaders.
- Change & Project Management
- Lead the end-to-end delivery of change and project activity across the Financial Support Business Unit, from mobilisation through to implementation and embedding.
- Own delivery plans, milestones, risks, issues and dependencies for assigned initiatives, maintaining clear oversight and control throughout the delivery lifecycle.
- Coordinate cross-functional delivery across Operations, Technology, Finance, Risk and other stakeholders, ensuring roles, responsibilities and expectations are clearly defined.
- Manage delivery trade-offs between scope, timelines, resources and outcomes, escalating decisions and recommendations where required.
- Proactively identify and manage delivery risks and issues, implementing mitigation actions and escalating where appropriate to maintain delivery momentum.
- Ensure change is operationally ready before implementation, supporting testing, readiness assessments and stakeholder engagement as required.
- Provide clear, timely and accurate delivery reporting, insight and forward-looking risk assessments to the Senior Manager, enabling effective oversight and decision-making.
- Drive process optimisation and efficiency by identifying and delivering improvements that simplify ways of working, reduce manual effort and enhance operational effectiveness as part of change delivery.
- Portfolio Sales Delivery
- Lead the operational delivery of Portfolio Sale activity in line with the agreed Portfolio Sale strategy and governance framework.
- Own portfolio identification, segmentation, analysis and execution activity, working closely with Finance, Risk, Legal and external debt purchasers.
- Manage purchaser due diligence activity, ensuring secure data handling and adherence to agreed standards and controls.
- Maintain high-quality documentation, reporting and audit trails to support governance approval and ongoing oversight.
- Monitor post-sale activity and purchaser performance, escalating risks, issues or conduct concerns to the Senior Manager.
- Team Management & Leadership
- Provide clear day-to-day leadership to team members aligned to strategy, change and Portfolio Sale delivery.
- Set clear objectives and priorities that align delivery activity to strategic outcomes and business needs.
- Drive accountability for delivery quality, timelines and outcomes across the team.
- Coach, develop and support team members to build capability, confidence and resilience.
- Foster a collaborative, high-performance culture focused on delivery excellence and continuous improvement.
Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection.
Benefits
- Competitive salary dependent on experience
- 30 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- Car allowance
- Private medical cover
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.
Other things you need to know:
- 35 hours: Monday – Friday 9.00am – 5.00 pm
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
FSBU Strategy & Change Manager in Redhill employer: Santander USA
Contact Detail:
Santander USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FSBU Strategy & Change Manager in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Strategy & Change Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and initiatives. This will help you demonstrate your knowledge of their strategy and how you can contribute to their goals. Plus, it shows you're genuinely interested in the role!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully delivered strategy and change initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace FSBU Strategy & Change Manager in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the FSBU Strategy & Change Manager role. Highlight your experience in strategy execution and change delivery, especially within regulated environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in managing complex delivery activities and how you’ve built effective relationships across functions.
Showcase Your Analytical Skills: Since the role involves analysing MI and identifying trends, make sure to mention any relevant experience you have in this area. We love candidates who can provide insight and recommendations based on data, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Santander USA
✨Know Your Strategy Inside Out
Before the interview, make sure you thoroughly understand the Financial Support Business Unit's strategy and how it aligns with the role. Be ready to discuss how your past experiences in delivering strategy and change initiatives can directly contribute to their goals.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires strong relationship-building across various functions. Prepare examples of how you've successfully collaborated with teams like Operations, Technology, and Finance in previous roles. Highlight specific projects where you managed competing priorities and stakeholders.
✨Demonstrate Your Analytical Prowess
Be prepared to discuss how you've used data and insights to inform decision-making in your past roles. Bring examples of how you've identified trends or risks and how those insights led to actionable recommendations. This will show your ability to support senior decision-making effectively.
✨Emphasise Change Management Experience
Since this role involves leading change initiatives, be ready to talk about your experience in managing change from start to finish. Discuss how you've ensured operational readiness and how you’ve handled any challenges that arose during implementation. This will demonstrate your capability in driving successful change delivery.
