Operational Senior Risk Manager – Resilience and Outsourcing I S4 I Risk and Compliance I Milto[...] in Milton Keynes

Overview

IT STARTS HERE. Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Risk and Compliance function supports all our banking activities to better serve our customers, improve efficiency and drive value creation while retaining risk within the boundaries of acceptability and comply with relevant regulation.

THE DIFFERENCE YOU MAKE

Risk and Compliance Function is looking for an Operational Senior Risk Manager – Resilience and Outsourcing based out of Milton Keynes. The role is key to ensure the successful digital/technology transformation of the bank from an operational resilience risk management perspective. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

To succeed in this role, you will be responsible for:

• To deliver oversight, advisory and guidance on risk both relate to BAU activities as well as key change initiatives.
• To develop effective and collaborative relationship with all 1LoD and Group key stakeholders.
• To maintain oversight of Operational resilience, IT, and Outsourcing risks across Santander UK.
• Support the Head of Cyber and New Technologies Operational Risk to bring together a holistic picture of the technology and operational resilience risk across Santander UK and to enhance the risk management framework and tools to better capture and report on technology risk.
• To maintain up-to-date in-depth industry and technical expertise in the areas of focus.

What you’ll bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technology/Resilience Risk - Demonstrate expertise and understanding of the risks arising from: Information and Cyber Security, IT and IT Change Risk Management, Outsourcing and Third Party Risk management, Cloud – covering IaaS, PaaS and SaaS deployment preferably with AWS and Azure, Big Data Analytics – preferably with experience on SAS, Teradata, Hadoop, Artificial Intelligence and Blockchain/digital currency, Other technology underpinning the Retail Banking Digital Transformation – including exposure to edge computing and/or blockchain.
• Technology/Resilience Risk Management - Demonstrates expertise required to identify, assess and respond to risks inherent in new and existing activities, products, processes and systems, monitor risks and controls, including the use of indicators, to provide assurance that risks are managed in line with risk appetite, and OR policies, design and produce risk reports that support business decision making and report and escalate material events and incidents.
• Operational Risk Management - Demonstrates understanding of how to leverage operational risk management processes and tools to manage risk including Appetite setting, KIs definition, Policies, Standards and Procedures setting and implementation and Risk and Controls assessments.
• Regulatory landscape - Has good knowledge of Operational Resilience, DORA, FCA/PRA, EU and BCBS rules and their application to Financial Institutions related to Technology Risk.

Education

• Degree or higher education (Preferred)
• Professional OR and IT/Cyber qualification (Preferred)

Languages

• English (Required)
• Spanish (Preferred)

We value your impact

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

Compliance & Working Pattern

LOCAL COMPLIANCE At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance.