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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a tech-driven bank focused on customer-centric transformation.
- Benefits: Starting salary of £27,841, plus £500 cash allowance and 25 days holiday.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Experience in customer service and effective communication skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 27841 - 39000 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based out of Cricklewood & Harlesden Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Starting salary of £27,841 plus a £500 annual cash allowance to spend on our great range of benefits. 25 days’ holiday plus
Customer Experience Advisor | S1 | Retail Banking |Cricklewood & Harlesden Branch in London employer: Santander USA
Contact Detail:
Santander USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking |Cricklewood & Harlesden Branch in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander's values and mission. This will help you connect your experiences to what they’re looking for, showing that you’re not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview, as they’ll highlight your problem-solving abilities and commitment to excellent service.
✨Tip Number 3
Be flexible and open-minded! The role involves a variety of tasks, so show that you’re adaptable. Share examples of how you’ve successfully handled different responsibilities in past jobs, proving you can thrive in a multi-skilled environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Santander. Don’t miss out on this opportunity to make a real difference!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking |Cricklewood & Harlesden Branch in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Be Authentic: Let your personality shine through in your application. We value unique perspectives, so don’t be afraid to show us who you are and how you can contribute to our team culture.
Tailor Your Application: Read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we're looking for in a Customer Experience Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Santander USA
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Research Santander's Values
Take some time to understand Santander's mission and values, especially their focus on customer-centric transformation. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle various customer scenarios. Think through potential challenges you might face in the role, like dealing with difficult customers or resolving technical issues, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Flexibility and Team Spirit
Since the role requires a flexible approach and teamwork, be prepared to discuss times when you've adapted to changing situations or worked collaboratively with others. Highlighting your ability to thrive in a multi-skilled environment will make you stand out as a candidate.