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For Companies At a Glance
- Tasks: Provide outstanding customer experiences and help businesses thrive through financial support.
- Company: Join Santander, a tech-driven organisation focused on innovation and customer-centric transformation.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a dynamic banking environment.
- Qualifications: Exceptional communication skills and a passion for customer service.
- Other info: Enjoy hybrid working flexibility and opportunities for personal and professional growth.
The predicted salary is between 25158 - 27953 £ per year.
Santander is evolving from a global, high-impact brand into a technology-driven organisation. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect proactive and responsible risk management at all levels.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Santander Business Banking Direct is looking for a Business Banking Telephony Consultant based out of Glasgow, St Vincents Street offices. As a Business Banking Telephony Consultant, you will provide our customers with an outstanding experience in moments that matter, helping them maximise opportunities from award-winning financial and non-financial support. You’ll be a great listener and love connecting with people. You’ll be based in the Glasgow Contact Centre with hybrid working flexibility. You’ll have a voice within the organisation and be the first point of contact to understand customers and feedback ideas for improvement.
This is a full-time role at 35 hours per week. There will be multiple permanent and FTC roles available. You’ll work five seven-hour rotational shifts, between 08:00 to 18:00 Mon to Fri. This role is within our Business Banking Contact Centre in central Glasgow, with nearby amenities. We’re happy to discuss specific working patterns during the recruitment process.
We’re shaping the way we work through innovation, technology, collaboration and the freedom to explore ideas. To succeed, you will be responsible for:
- Providing an excellent customer experience, helping businesses to prosper.
- Actively collaborating with the wider Business Banking Direct team and other bank teams to continually develop and improve the service we provide.
- Growing customer loyalty and market share by developing new relationships including third-party referrals.
- Helping to keep customers and the bank safe.
What you’ll bring
We value diverse perspectives and enable teams to go beyond by recognising what each person brings. The following requirements are essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Exceptional listening and communication skills with excellent attention to detail and accuracy. (Required)
- Experience in a customer services role; telephony experience is not necessarily required.
Hard Skills
- High quality verbal and written communication skills (Required)
- Excellent teamwork with a high level of motivation (Required)
Soft Skills
- Confident and skilled in identifying opportunities (Preferred)
- Ownership of the customer experience across all channels including digital and online (Preferred)
- Ability to follow process but also think on your feet (Preferred)
We value your impact
At Santander, your contribution matters. We recognise the difference you make every day, and we ensure you feel valued, supported and rewarded. Recognition goes beyond pay and includes pride in your work, impact on customers and communities, and opportunities to grow personally and professionally.
Starting salary of £25,158 - £27,953
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 extra days
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Company pension contributions (8% of salary, with up to 12.5% if you contribute) and optional cash take-up
- Protection for you and your family (life and income protection), with discounted life assurance options
- Share in Santander’s success via share plans
- Access to staff versions of Santander products and various deals and discounts
- Competitive rewards that reflect the impact you make.
- Wellbeing support across physical, mental, social and financial wellbeing with partner programs, discounts, and classes.
- Support for every life stage including enhanced family leave and childcare options.
- Time to give back through volunteering opportunities.
- Global growth opportunities to shape your career across Santander’s network.
Ready to be recognised?
Local compliance
We are an inclusive organisation offering equal opportunities for everyone. All candidates must have the right to work in the UK. Our roles are site-based with a hybrid pattern, with attendance at the office required on a minimum days per month basis. There may be no relocation package; visa sponsorship may incur costs for applicants.
Right to work in the UK
What to do next
If this sounds like a role you are interested in, please apply. If you need recruitment process accommodations, contact resourcing support at the email provided in the job posting.
Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow employer: Santander USA
Contact Detail:
Santander USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect your experiences to what they’re looking for, showing that you’re not just another candidate.
✨Tip Number 2
Practice your listening skills! As a Business Banking Telephony Consultant, being a great listener is key. Try mock interviews with friends or family where you focus on understanding their needs and responding thoughtfully.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you’ve successfully communicated with customers or colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Santander and ready to make an impact.
We think you need these skills to ace Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Banking Telephony Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and teamwork.
Showcase Your Listening Skills: Since this role is all about connecting with customers, emphasise your exceptional listening abilities in your application. Share examples of how you've successfully understood and addressed customer needs in the past.
Be Authentic: Let your personality shine through in your written application. We value bold thinking and innovation, so don’t be afraid to express your unique perspective and ideas on how to improve customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Santander USA
✨Know Your Customer Service Skills
Make sure to highlight your exceptional listening and communication skills during the interview. Prepare examples from your past experiences where you provided outstanding customer service, as this role is all about creating a great experience for customers.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to discuss how you've worked effectively in teams before. Share specific instances where your teamwork led to improved outcomes, as this will demonstrate your ability to contribute positively to the Business Banking Direct team.
✨Demonstrate Problem-Solving Skills
The ability to think on your feet is crucial. Prepare to discuss scenarios where you had to quickly identify opportunities or solve problems for customers. This will show that you can handle challenges while maintaining a focus on customer satisfaction.
✨Research Santander's Values
Familiarise yourself with Santander's mission and values, especially their focus on innovation and customer-centric transformation. Being able to align your answers with their goals will show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
