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For Companies At a Glance
- Tasks: Assist customers with mortgage and loan queries, providing exceptional service over the phone.
- Company: Join Santander, a diverse and inclusive workplace that values your contributions.
- Benefits: Starting salary of £24,000 plus bonuses, flexible working options, and extensive benefits.
- Why this job: Make a real difference in people's lives by helping them secure their dream homes.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training provided, with opportunities for career growth and remote work.
The predicted salary is between 24000 - 26420 £ per year.
Overview
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside
Join Our Community:
If you have a passion for customer service and are looking for a role which allows you develop a career doing what you love, then please read on.
We’re hiring full time Customer Service Advisors within our Homes Direct Servicing team in Glasgow with a starting package of £26,420; this is made up of a base salary of £24,000 along with an additional £500flexible benefit and up to a £1,920 discretionary performance related bonus.
By joining our team, you\\\’ll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.
In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. No two calls are the same, and we’ll equip you with the skills to build strong customer relationships, take ownership and deliver great service.
What you’ll do
- Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
- Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
- Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud.
- Collating information accurately to solve customer queries at first point of contact.
What you’ll bring
- Excellent verbal and written communication skills
- Extensive computer and numeracy skills, having the ability to navigate multiple systems at once
- A passion for delivering outstanding service, listening to customer needs and providing great outcomes
- The right to work in the UK
It would also be nice for you to have
- Excellent attention to detail, ensuring policies and regulations and quality standards are followed.
- The ability to thrive in a fast-paced environment, and adapt to change.
What else you need to know
You will be working 35hrs per week, shifts will be scheduled within our opening hours which are 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).
We’ll provide you with a comprehensive fully-paid training programme, on-site for a minimum of 12 weeks. When you’ve completed your training period, and reached the required level in the role, you’ll have the opportunity to introduce working from home. We may also consider individual requests for flexible working such as part-time hours.
This role is based in Teesside, and you’ll be expected to spend at least two days per month of your time in this office.
We offer free on-site parking at our Teesside office.
If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
Rewards
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans. 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk
Additional Information
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
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Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside employer: Santander USA
Contact Detail:
Santander USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside
✨Tip Number 1
Get to know the company! Research Homes Direct and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling queries and showcasing your passion for outstanding service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Homes Direct team.
We think you need these skills to ace Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Teesside
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that energy!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'excellent communication skills' and 'attention to detail', to show us you're a perfect fit.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and long-winded sentences; instead, focus on delivering your message clearly so we can see your potential right away.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Santander USA
✨Know Your Stuff
Before the interview, make sure you understand the mortgage and loans sector. Brush up on common terms and processes so you can speak confidently about how you would handle customer queries.
✨Showcase Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your verbal communication and ensure you come across as warm and approachable.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during the interview to highlight your ability to take ownership and deliver great service.
✨Embrace the Digital Shift
Familiarise yourself with digital tools and platforms that enhance customer service. Be prepared to discuss how you can inspire customers to embrace these technologies, showing that you're aligned with the company's vision for a digital evolution.
