Customer Service Advisor | S1 | Everyday Banking | Multiple Locations

Overview

Customer Service Advisor | S1 | Everyday Banking | Multiple Locations

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

The Difference You Make

Santander is looking for a Customer Service Advisor based out of our Bradford, Glasgow and Belfast Contact Centres. We are recruiting multiple roles with the following shift:

Monday to Friday 12:00pm – 20:00pm

The start date for this position is the 6th of July; please only apply if that start date is suitable for you.

For our customers, you’ll be more than just the friendly voice of Santander. You’ll be a listener and problem solver, acting as the first point of contact while providing immediate and empathetic support over the phone. This role will allow you to thrive in a high-volume environment, embracing a flexible, can-do attitude while working in a telephony-based role.

We’ll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You’ll be flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction from operating in a multi-skilled environment. You’ll be encouraged to think Customer and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What You’ll Bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Passionate about delivering outstanding customer service either from a face to face or a telephony background; previous financial services background isn’t essential as we’ll provide you training
• The ability to listen and communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to follow process but also think on your feet
• Openness to a broad range of activities even if outside of standard expectations
• You will require the right to work in the UK (please see details below)

We Value Your Impact

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

• £25,000 plus an additional £500 annual cash allowance to spend on our great range of benefits. Include salary where authorised
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates, including medical, dental insurance, and health assessments
• We put 8% of salary into your pension, with potential to contribute more and cash options
• Protection for you and your family with death-in-service benefit and income protection insurance, plus discounted life assurance and critical illness cover
• Share in Santander’s success through share plans
• Staff versions of products with no fees and access to discounts across Santander products and services

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — access to wellbeing partners across physical, mental, social and financial wellbeing, with discounted gym and fitness access and other support.
• Support for every life stage — enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities.
• Global growth opportunities to shape your career across our international network.

Ready to be recognised? It starts with you.

Local Compliance

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander. If you do require a working visa/permit this will not influence our decision on progress. If you do not have a right to work, Santander will not proceed with your application and will withdraw any conditional offer previously made.

We welcome applications on the understanding that there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal immigration and relocation costs.

What to Do Next

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. We’re available through email and you can contact resourcing at Santander.