At a Glance
- Tasks: Be the friendly face for customers, helping with transactions and queries.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Earn between £25,000 - £31,579, plus 25 days holiday and health perks.
- Other info: Enjoy global career growth opportunities and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 31579 € per year.
Customer Experience Advisor based out of Yeovil Branch, working 35 hours per week on a rota basis Monday to Saturday between 8am and 6pm. 12‑month fixed‑term contract.
Key Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to better serve customers.
- Identify new ways to improve the customer experience.
Qualifications & Experience
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
- Effective communication skills to truly understand customer needs (Required).
- Real desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
- Salary range: £25,000.00 – £31,579.00 per annum, based on a standard 35‑hour week. Actual salary depends on skills, experience, qualifications and location.
- £500 annual cash allowance for our benefits.
- 25 days’ holiday plus bank holidays, increasing to 26 after 5 years of service, with option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
- Pension contribution: 8% of salary automatically, up to 12.5% if you contribute, with option to take part of contribution in cash.
- Protection benefits: company‑funded death‑in‑service, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plans to share in Santander’s success.
- Employee access to branch product discounts and offers.
- Competitive rewards based on impact.
- Well‑being support with partners across physical, mental, social and financial pillars.
- Support for life stages such as menopause, pregnancy, parenthood, and more.
- Volunteer opportunities to give back to communities.
- Global growth opportunities for career development.
Equal Opportunity
At Santander, we’re proud to be an inclusive organisation providing equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch employer: Santander UK
Santander is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Customer Experience Advisor in the Yeovil Branch, you will benefit from competitive salaries, generous holiday allowances, and comprehensive healthcare options, all while being part of a team that values your contributions and encourages growth through global career opportunities. Join us to make a meaningful impact in the lives of our customers and your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect your experiences to what they care about, especially in customer service.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for helping customers shine through. Share specific examples of how you've gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in your previous roles.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer, whether in person or over the phone. This will show that you understand the importance of delivering outstanding service.
✨Practice Active Listening
During the interview, demonstrate your effective communication skills by practising active listening. Make sure to really understand the questions being asked and respond thoughtfully. This will highlight your ability to truly grasp customer needs, which is crucial for the role.
✨Show Your Team Spirit
Be ready to discuss how you work well in a team. Share examples of how you've collaborated with colleagues to improve customer experiences or solve problems. A flexible, can-do attitude is key, so let your enthusiasm for teamwork shine through!
✨Be Open to Learning
Express your willingness to grow and adapt. Talk about how you've embraced new challenges in the past and how you're keen to learn about the bank's products and services. This shows that you're not just looking for a job, but are genuinely interested in contributing to the company’s success.
