Work Café Lite Branch Manager | S2 | Work Café | Cotswold Vale | Leamington Spa | Internal Mobility

Work Café Lite Branch Manager | S2 | Work Café | Cotswold Vale | Leamington Spa | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

We’re currently inviting applications for a Work Café Lite Branch Manager opportunity in Leamington Spa

As part of the Customer Interactions management team, the role of Branch Manager is to inspire and lead their in-branch and remote colleagues to deliver a second-to-none customer experience.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type
• Providing a tailored service offering for customers focussed on their individual financial needs
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives (Required)

• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type (Required)

• Providing a tailored service offering for customers focussed on their individual financial needs (Required)

• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption (Required)
• The ability and drive to lead and motivate others to achieve the best outcomes for our customers (Preferred)
• The ability to adapt your communication style to the situation, whether you’re coaching a colleague or dealing with a complex customer interaction (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£38,005.00 - £57,007.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

When applying, please consider the travel distance, time and cost to your chosen Branch location.

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

PERMANENT ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms or by TSB and choose to apply for this Santander vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.

WHAT TO DO NEXT

This role will be based in Leamington Spa TP Work Café Lite Branch

Please also note that, if successful in your application, we may from time to time need you to work from other branches within the same region, to cover for holidays, sickness etc.

If you’re successful in your application, you’ll be given full support to up-skill you in the duties that a Branch Manager undertakes (for example observing a colleague open an account for a customer, how to plan effectively etc).

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance

If you want to know more about the opportunity:

For specific information regarding this vacancy, please contact:

Alexander Scott-Lee - Alexander.Scott-Lee@santander.co.uk

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